PLEASE DON'T WASTE YOUR MONEY OR TIME - THIS HAS BEEN SO STRESSFUL - SAVE YOURSELF THE HEADACHE!!!! WORST CUSTOMER SERVICE I HAVE EVER RECEIVED!!!! The website has the wrong description details, which resulted in the wrong dress arriving at our door, and then when we tried to contact the team to get it sorted, no one could help and they blamed us!! they took absolutely NO ownership of the issue and called us liars in addition to refusing to assist in any way! I have never been treated this way by a company, nor did I ever think that this day and age any company would have such a disgraceful approach when they themselves made the mistake. NEVER BUY FROM THIS WEBSITE!!! I will be making sure that everyone I know hears about this experience and never buys from this website also. PLEASE DON'T WASTE YOUR MONEY OR TIME - THIS HAS BEEN SO STRESSFUL - SAVE YOURSELF THE HEADACHE!!!!

Who doesn't allow returns??? i ordered a dress for my birthday party, it arrived after the party and wasn't what I was expecting and I didn't like the way it fit me. I asked to return and they said no return if the size was correct. What online company doesn't allow for returns, you have to be able to try stuff and and return it if you don't like it. I will never order from them again.

No returns?!!! Seriously wish I read these reviews before I ordered! Getting married on a budget. Know my size as I've tried several other dresses on. Ordered standard size 16, not custom. Does not fit. Having customer service email war with them now about how to return for refund. That does not seem to be an option?!! Want "pics of the problem" say "sorry you're not satisfied" blah blah blah! I just want to return & get refund. If anyone knows what I can do. Please let me know!

Scam! Poor quality, and customer service. CALL PAYPAL FOR REFUND IF UNHAPPY WITH PURCHASE, AND WANT A REFUND, READ FOR SOLUTION: I bought a formal dress from Dressale.com for my son's wedding. The dress arrived stuffed in a bag, poorly sewn, crooked, falling apart, and a straight pin stuck in the waistband still. I sent several emails to the customer service for a full refund to which they said to have a local seamstress fix the dress, and they offered a discount on my next purchase (as if). I noticed the payment was processed through Pay Pay so I called their customer service at 1-888-221-1161, and was told as long as it is within 45 days from purchase I could file a claim. PayPal is giving them 10 days to resolve the issue, and if they do not PayPal will refund the money. CALL THEM

Dressale.com from Hong Kong/Asia is a scam! Whatever you do, DO NOT PURCHASE ANY DRESS FROM ASIA and especially from Dressale.com! Even if you read a positive review, do NOT purchase. Your dress will come to your horror as—not the dress they advertised. I foolishly did this because I read one positive review. It looked nothing like the dress, was about 5 sizes too big, despite giving them exact measurements, used 2 visibly different fabrics and the sewing level was amateur. They would not return my dress, even though I went through their "return process." I finally was refunded through Paypal, as I made a complaint that they were fraudulent (selling goods not as advertised) via Paypal and won! They also kept calling my cell phone from a skype number after I made the complaint through Paypal. They are scammers! Do NOT BUY from dressale.com!!! I ended up buying an affordable David's Bridal dress at the last minute, which was less expensive and lovely. Don't put yourself through this, as planning a wedding is stressful enough. Learn from my mistake!