I would give them NEGATIVE stars if it was possible. THE SITE IS A SCAM! I ordered 2 dresses in IDENTICAL size. One dress arrived in completely wrong colour, but at least correct size. Second dress is 2 sizes too small in the Bust area with broken zipper, horrible embroidery, completely different colour and design to the original. Dressale refuse to aknowledge any of the faults, nor to pay the full refund as clearly stated in their return policy for the above mentioned faults. The company is a FRAUD! Every positive comment you see on any review site is either posted by themselves, or by someone they paid to post. Professional dressmaker inspected both dresses and confirmed how UNPROFESSIONAL and totally unacceptable they both were, she was stunned how anyone can pass something like that as quality. I would NEVER EVER bought anything if I read all the negative reviews out there BEFORE I placed my order. Every word people say how Dressale treat customers and refuse to refund money for a total rubbish products is complete truth. I received the same set of rubbish emails in response to loads of pictures and video evidence. More than enough proof was supplied yet Dressale continue to deny that the size is incorrect and cover up with "hand made" approach for all other faults. The Company acts under false advertising, breach of copyright and Fair Trade!

Dreadful - complete rip off - low quality materials and workmanship, dress completely different to the one in the picture, no refund What can I say? Dress arrived with beading missing, the hook missing from the hook and eye, stitching coming undone, the decorative beading that was supposed to be under the bust stretched from bust to waist, making the rest of the dress hang dreadfully. The back was supposed to be scoop back down to the waist but what I got was a straight back at bust level. it didn't fit - very badly sized and bore no resemblance to the "made to measure" measurements I'd given them. It was dirty when it arrived. The material was cheap so instead of draping my figure with rolling pleats it fell in a rather awkward A line. I told them of the quality issues and the fact the dress was actually substantially different to the one in the picture and they responded with "we think it looks good!". It does not look good. Now pursuing a chargeback through the bank to get my money back as they are refusing to refund. I'd be better off getting something from Shanton.

horrible everything-DON'T BUY!! ordered my daughter's prom dress-it came about 2 weeks later than expected, It was squished into a bag and I was surprised it was the dress. Opened it up and the corset strings were ripped in half and off the dress. Plus the dress was NOTHING like the picture shown, it looked ugly-they used a picture from the designer's site and put it on their website. Spoke to the designer and she confirmed they do this-as well as many other sites. So we asked to return due to damage and it looked nothing like what we ordered. They are arguing now that there is no way the dress could be damaged (so they don't have to refund) I am still arguing with them and they are insulting my intelligence and will not even believe for a second the dress is damaged. Horrible customer service, ugly dresses-DON"T BUY you will be disappointed!!! Still hoping my credit card, paypal or BBB will fight to get our money back......

PLEASE DON'T WASTE YOUR MONEY OR TIME - THIS HAS BEEN SO STRESSFUL - SAVE YOURSELF THE HEADACHE!!!! WORST CUSTOMER SERVICE I HAVE EVER RECEIVED!!!! The website has the wrong description details, which resulted in the wrong dress arriving at our door, and then when we tried to contact the team to get it sorted, no one could help and they blamed us!! they took absolutely NO ownership of the issue and called us liars in addition to refusing to assist in any way! I have never been treated this way by a company, nor did I ever think that this day and age any company would have such a disgraceful approach when they themselves made the mistake. NEVER BUY FROM THIS WEBSITE!!! I will be making sure that everyone I know hears about this experience and never buys from this website also. PLEASE DON'T WASTE YOUR MONEY OR TIME - THIS HAS BEEN SO STRESSFUL - SAVE YOURSELF THE HEADACHE!!!!

Who doesn't allow returns??? i ordered a dress for my birthday party, it arrived after the party and wasn't what I was expecting and I didn't like the way it fit me. I asked to return and they said no return if the size was correct. What online company doesn't allow for returns, you have to be able to try stuff and and return it if you don't like it. I will never order from them again.