Your dress will come to your horror as—not the dress helplineseven6zero284 three one31!!!!!!!! Your dress will come to your horror as—not the dress they advertised. I foolishly did this because I read one positive review. It looked nothing like the dress, was about 5 sizes too big, despite giving them exact measurements, used 2 visibly different fabrics and the sewing level was amateur. i was trying to return this dress back so i call the dressale on this help and i got my penny back from them

Placed an order 2/11/2020 and never… Placed an order 2/11/2020 and never heard anything from them. They charged my credit card and I got no response after sending several emails and called the phone number on their website. There is no voicemail setup on the number and just rings. This is a scam site.

A great review unlike the others... I unlike the other reviews had a great experience with dressale.com. Back in 2011 I needed a wedding gown on a very small budget and I'm plus size. That combination is impossible to to find especially when I needed a 1 month turn around. The dress I picked was a Bonny Bridal knock off. They duplicated it perfectly. When it arrived it needed a couple minor alterations which I expected from any gown. It needed to be hemmed, taken in an inch at the bust and I added a bustle. I emailed asking if they could make it a rush order which they responded that it was not an issue and didn't charge extra. I ordered the dress the end of October and it arrived the 3rd week of November They even phoned me to let me know when it was shipped by fedex. Wrapped and sealed beautifully. I'm so sorry to hear that their service has gone down hill since I got married because they really saved me being a broke bride lol.

No returns?!!! Seriously wish I read these reviews before I ordered! Getting married on a budget. Know my size as I've tried several other dresses on. Ordered standard size 16, not custom. Does not fit. Having customer service email war with them now about how to return for refund. That does not seem to be an option?!! Want "pics of the problem" say "sorry you're not satisfied" blah blah blah! I just want to return & get refund. If anyone knows what I can do. Please let me know!

STAY FAR AWAY.. There is NO RETURN POLICY Do NOT use this company. Dress was very different from the picture they stole from another vendor's company. Their Customer Service is even worse than the dress. There is NO RETURN POLICY despite what their site indicates. I went through PayPal and was able to get my money back. Once PayPal returned my money they THEN wanted the dress back. They couldn't use the dress as "handmade custom for you special from fine material" (since when is hot glue a fine material??) and returning the dress would be "waste of dress maker and time money." They now wanted the dress since they weren't being paid and they threatened to have "black credit record done to you" which would "do bad to your life" because the didn't want to "harass you as well!" They also keep changing their site name and change bad reviews on their site to 5 star.