A great review unlike the others... I unlike the other reviews had a great experience with dressale.com. Back in 2011 I needed a wedding gown on a very small budget and I'm plus size. That combination is impossible to to find especially when I needed a 1 month turn around. The dress I picked was a Bonny Bridal knock off. They duplicated it perfectly. When it arrived it needed a couple minor alterations which I expected from any gown. It needed to be hemmed, taken in an inch at the bust and I added a bustle. I emailed asking if they could make it a rush order which they responded that it was not an issue and didn't charge extra. I ordered the dress the end of October and it arrived the 3rd week of November They even phoned me to let me know when it was shipped by fedex. Wrapped and sealed beautifully. I'm so sorry to hear that their service has gone down hill since I got married because they really saved me being a broke bride lol.

only thing worse than hideous product is hideous customer service Do not be foolish like I was and order from this company. They are from China the sizes do not coordinate with what we are use to and they do not compromise or make things right if you are unhappy. Both my VISA company and Paypal were well aware of the issues with this company and thankfully I had no problem getting a full refund. Perhaps someone somewhere is now going to wear my hideous dress as a costume for Halloween (I donated to our local thrift store) but only if they have tiny arms as the dress won't go on a standard size 8 as the armpits wouldn't go around an olive.

Scam! Poor quality, and customer service. CALL PAYPAL FOR REFUND IF UNHAPPY WITH PURCHASE, AND WANT A REFUND, READ FOR SOLUTION: I bought a formal dress from Dressale.com for my son's wedding. The dress arrived stuffed in a bag, poorly sewn, crooked, falling apart, and a straight pin stuck in the waistband still. I sent several emails to the customer service for a full refund to which they said to have a local seamstress fix the dress, and they offered a discount on my next purchase (as if). I noticed the payment was processed through Pay Pay so I called their customer service at 1-888-221-1161, and was told as long as it is within 45 days from purchase I could file a claim. PayPal is giving them 10 days to resolve the issue, and if they do not PayPal will refund the money. CALL THEM

Would never buy from again Ordered a dress for my daughters wedding, not only did it turn up after the wedding, it did not fit, there were 3 stains on the dress, it was the wrong colour, the length of the dress was uneven, the stitching on the sides is unprofessional and finally the neck line was different on one side to the other. I complained via email and over the course of approx 2 weeks in which they accepted our complaints as we sent photos of all the faults with the dress, but their explanation was that it was hand made, the stains would disappear when exposed to the sun and air & we should have it fixed locally. Finally they offered a refund of 20% which I accepted and I have kept the dress for the next bad taste party I'm invited to. Happy to share photos of their workmanship to any one who is thinking of buying from Dressale Denise

Who doesn't allow returns??? i ordered a dress for my birthday party, it arrived after the party and wasn't what I was expecting and I didn't like the way it fit me. I asked to return and they said no return if the size was correct. What online company doesn't allow for returns, you have to be able to try stuff and and return it if you don't like it. I will never order from them again.