Poor communication I was given a purchase order link after finalizing the product details. After making the purchase for the set amount, I was sent an email and told my order would be have to be $50 more for shipping because it did not qualify for the over $299 free shipping amount. At no point, was I informed of this maximum amount. Rather than bite the bullet and cover the cost of shipping, they agreed to cancel my order. I spent too long trying to get the perfect advertising product with this company only for it to fall through due to poor communication. Vistaprint has better options at less the cost and better customer experience.

So far so great! The turnaround time and customer service interaction is amazing. I am waiting for the tent to come and will update then with the feedback on the product! Updated after receipt of full order! Everything is perfect! all items come with good quality storage bags that I wasn't even aware of. I did upgrade to the wheeled bag for the frame and am thrilled with the choice. Westshade is my new go!

Amazing Great experience ! Super easy and very very responsive. Amazing people. I can’t say enough good about this company.

Hightly recommend purchasing from Westshape!… This is the first time I have had to place an order for a canopy and Westshape made the process so easy. They answered all of my questions quickly. I had a few changes that I made when they sent the proof and they changed the proof and resent it to me within minutes of my request! They made the changes exactly how I wanted them. I highly recommend Westshape for your canopy needs!

I appreciated the friendliness and… I appreciated the friendliness and timeliness from the sales crew. They worked with me on price and didn't apply any pressure to the interaction.