Their customer service is above and beyond We started out rocky with my shipment, some items were missed and the wrong carry case was sent (according to me). However after dealing with customer service, they went above and beyond to correct everything to my satisfaction. I admit that I was unhappy at first, but they did everything to make it right and I couldn't ask for better service. The canopy itself is fabulous! They nailed the design and it looks amazing. I will be proud to use it at events. They stand behind their work and work hard to keep their customers happy.

EXCELLENT at customr service!!! Trish and Max are EXCELLENT at customer service!! From my inquires to mock up to production and shipping…. They communicated exceptionally through the whole experience!! They even sent me pictures of MY canopy all put together prior to shipping!!! I can’t recommend this company enough!!! I will gladly steer everybody I find looking for a canopy to this company! I feel honored to be able to display such a gorgeous canopy at my vendor events, because of Trish and Max’s help!! 5 stars are not enough!!

10/10 - A gem of a company A real gem! Ordered a custom printed 10x10 canopy and frame. The team at Westshade provided excellent customer service, the best price I could find, and insanely fast shipping. I wish there were more companies online that operated at this level. Thanks for making me look like a marketing hero Westshade!!!

Communication was PERFECT! Communication was PERFECT! Every time I request a review or had a question about anything, I had a response ASAP in my inbox! Super helpful and they're here to really make sure you're happy with what you're buying!

Poor communication I was given a purchase order link after finalizing the product details. After making the purchase for the set amount, I was sent an email and told my order would be have to be $50 more for shipping because it did not qualify for the over $299 free shipping amount. At no point, was I informed of this maximum amount. Rather than bite the bullet and cover the cost of shipping, they agreed to cancel my order. I spent too long trying to get the perfect advertising product with this company only for it to fall through due to poor communication. Vistaprint has better options at less the cost and better customer experience.