The gate is all that I expected The gate is all that I expected. It is sturdy and was easy to assemble; although at times placing the rails were a bit challenging. Delivery was fast and cost was very reasonable. Thank you.

Excellent product and excellent customer service I have to give them a 5 star review. I’m a complete idiot and came on here ranting about poor customer service and missing parts when in fact it was my own over sight. They kindly sent me a detailed instruction on exactly what I wasn’t understanding and I wanted to come here and correct my wrongs! Thank you COZIWOW and I ordered the same product and it’s of excellent quality and my kitties love it and the price is absolutely amazing!

I purchased the wood hamster cage I purchased the wood hamster cage. It is really cute and a great size, however the locks did not line up properly so I need to figure out another lock for the top. Also, the wood is raw so untreated would get stinky with urine. I did some research and treated with Modpodge hardening surface. This seemed to solve the problem, but a step I did not anticipate.

Well made good set up instructions… Well made good set up instructions product is as advertised delivery on time product in good condition when rec'd

Coziwow Provided Excellent Customer Service A representative from Coziwow contacted me by phone, which I really appreciated having a person to talk to. Once I explained the issue with the "fabric" not the cat tree structure itself, I was asked to send photos. I sent photos and quickly received a response which included a very satisfactory solution to the problem. In addition, Coziwow is going to look into optional fabric for the cat tree going forward. I have many cat rescue cat friends who really like the configuration of this particular cat tree and would love to know if another fabric option becomes available. P.S. My 3 young cats love it for playing hide & seek and for sleeping! Thank you Coziwow for being so responsive when so many vendors have forgotten the meaning of "customer service!" For my next purchase I am seriously considering the "wheel" and the wall-mounted perches for Christmas!