Coziwow Provided Excellent Customer Service A representative from Coziwow contacted me by phone, which I really appreciated having a person to talk to. Once I explained the issue with the "fabric" not the cat tree structure itself, I was asked to send photos. I sent photos and quickly received a response which included a very satisfactory solution to the problem. In addition, Coziwow is going to look into optional fabric for the cat tree going forward. I have many cat rescue cat friends who really like the configuration of this particular cat tree and would love to know if another fabric option becomes available. P.S. My 3 young cats love it for playing hide & seek and for sleeping! Thank you Coziwow for being so responsive when so many vendors have forgotten the meaning of "customer service!" For my next purchase I am seriously considering the "wheel" and the wall-mounted perches for Christmas!

Good quality Although it took two handymen about an hour to put this together, the result was pleasing. The product is well-constructed with quality materials. Plus the door hinge allows the door to open fully to the cage, hug it and stay there. The only quibble is with the latch, which is very small (although cute and functional), which means I have to carefully pinch it to open the door.

Light,but sturdy I found the ramp to be sturdy, but light and easier to handle than our previous one. The latch is a good idea, but is hard to align and difficult to lock into position so it leaves a lot to be desired. All in all I'm pleased with the purchase and my dog has no problem using it.

Cat tree house Our Coziwow cat tree house 42" was absolutely adorable. Plush cushions, easy to assemble. excellent quality. we have purchased many tree houses and this was the best. we loved it so much were going to buy another one.

Cat Wheel Review - OK CAT WHEEL: assembled OK, though the carpet doesnt quite fit and a bumper piece broke off within one week. UPDATE: Got a reply from customer service after posting the review and asking for a refund for my faulty item. Coziwow offered a partial refund with return, but after discussion, then appropriately gave me a full refund. Nice to deal with real humans.