Great concept horrible business… Great concept horrible business practices! My unit needed to be replaced because the pump didn’t work. The camera didn’t work. The light didn’t work and the plants were not growing because they were not getting water. Now they want to charge me for the return on the other unit which I cannot get in the box, then I read that they use refurbished parts and those to replace their broken parts on their original unit. I guess that’s why they’re so insistent that I try to return this old one that I can’t even fit in the box and they’ve threatened to charge me for both lots of luck with that.

Disabled Product; Abysmal Support Garydn is selling "subtractively licensed" (read: "partially disabled") products. You pay $700 for an indoor hydroponic garden, and find out after you purchase it that you've got to pay them every month indefinitely in order to have any indication of low water levels. It's just lights and a water pump with a couple of timers, people. There's literally no reason for this to be online. It would've been simple enough to just put a float indicator on this unit, because I walk past it multiple times a day in my house, but they're not interested in a functional product. They're only interested in turning a profit off of this poor excuse for a turnkey hydroponic solution. Add to that: mine simply stopped working one day, and although they initially sent me an email that a replacement lid would be shipped within 10 days, I found out later that below that notification in the same email, they were requesting me to respond to confirm I understood they planned to ship me a used replacement lid. Skip forward to where I went back to find out why I hadn't gotten a shipment notification like they said I would, and I finally noticed they were waiting for me to respond... so I responded and asked them to please ship the lid as they indicated. And now they're asking me to do the troubleshooting steps over again, as if anything would've magically been fixed by sitting there for 10+ days. I think it is probably simpler, more effective (and *far* cheaper) to just build my own automatic indoor garden with a shelving unit, an aquarium pump, and a bucket of water. The plants are dead, folks(oh, by the way, there's a way to manually water the plants, but it's too late for that now).

Broken Produce, No Customer Service, Dead Plants Hands down the worst consumer experience I’ve had in the last decade. The product broke. Customer service was nowhere to be found. After hours of time and months of higher electricity bills the plants died. And the company wasn’t willing to stand behind its product or its service. Buyer beware.

Don't bother Don't bother. Their 24 hour text support is none existent. I even volunteered to help them out because Vivian said they are short staffed. Its sad because they could be making a lot of customers happy but tech support, well there is just one person.... apparently. I'll let you know if they let me on board....

Gardyn 2.0...it's broken, again... I'm a Gardyn 2.0 owner and I've had 3 pumps fail in my 2 years of ownership--on my second lid replacement and I can confirm this practice of offering customers discounts on new lids post expiration of warranty. I'm going to try installing a small pump and place it on a Meross smart plug/GFI. Maybe it saves my investment / crops while we look for some better executed solutions Update: The alternate approach worked...don't buy the 2.0 version if you can avoid it!