Don't bother Don't bother. Their 24 hour text support is none existent. I even volunteered to help them out because Vivian said they are short staffed. Its sad because they could be making a lot of customers happy but tech support, well there is just one person.... apparently. I'll let you know if they let me on board....

Overall Overall, I am very pleased with my Gardyn. Seeds were very slow to germinate, company should include suggestions found on facebook that include 'tenting' the whole unit. My packages arrived ripped with holes in the boxes, good luck for me nothing was damaged. Others have post about receiving damaged boxes. Suggest company consider changing shipping carrier. Monthly membership fees too expensive. After about 10 weeks, everything is growing great.

Had a snafoo with a crimped hose inside… Had a snafoo with a crimped hose inside keeping the unit from functioning properly for the first month. I am loving this system. I get so much joy watching this garden grow in my house. The plants are delicious. I have had a couple y-cubes that did not germinate. Otherwise this has been a wonderful experience. Looking forward to many harvests in the future.

Disabled Product; Abysmal Support Garydn is selling "subtractively licensed" (read: "partially disabled") products. You pay $700 for an indoor hydroponic garden, and find out after you purchase it that you've got to pay them every month indefinitely in order to have any indication of low water levels. It's just lights and a water pump with a couple of timers, people. There's literally no reason for this to be online. It would've been simple enough to just put a float indicator on this unit, because I walk past it multiple times a day in my house, but they're not interested in a functional product. They're only interested in turning a profit off of this poor excuse for a turnkey hydroponic solution. Add to that: mine simply stopped working one day, and although they initially sent me an email that a replacement lid would be shipped within 10 days, I found out later that below that notification in the same email, they were requesting me to respond to confirm I understood they planned to ship me a used replacement lid. Skip forward to where I went back to find out why I hadn't gotten a shipment notification like they said I would, and I finally noticed they were waiting for me to respond... so I responded and asked them to please ship the lid as they indicated. And now they're asking me to do the troubleshooting steps over again, as if anything would've magically been fixed by sitting there for 10+ days. I think it is probably simpler, more effective (and *far* cheaper) to just build my own automatic indoor garden with a shelving unit, an aquarium pump, and a bucket of water. The plants are dead, folks(oh, by the way, there's a way to manually water the plants, but it's too late for that now).

We were excited to get our gardyn set… We were excited to get our gardyn set up but sad to discover that the app& WiFi can’t connect to our house WiFi because it’s too fast… surprising that even the 2.0 system is limited to operating on such old tech specs! Hoping that just the preset programs will get the job done (it needs a 2.4ghz system and anyone who has upgraded has 5.0 ghz).