Disabled Product; Abysmal Support Garydn is selling "subtractively licensed" (read: "partially disabled") products. You pay $700 for an indoor hydroponic garden, and find out after you purchase it that you've got to pay them every month indefinitely in order to have any indication of low water levels. It's just lights and a water pump with a couple of timers, people. There's literally no reason for this to be online. It would've been simple enough to just put a float indicator on this unit, because I walk past it multiple times a day in my house, but they're not interested in a functional product. They're only interested in turning a profit off of this poor excuse for a turnkey hydroponic solution. Add to that: mine simply stopped working one day, and although they initially sent me an email that a replacement lid would be shipped within 10 days, I found out later that below that notification in the same email, they were requesting me to respond to confirm I understood they planned to ship me a used replacement lid. Skip forward to where I went back to find out why I hadn't gotten a shipment notification like they said I would, and I finally noticed they were waiting for me to respond... so I responded and asked them to please ship the lid as they indicated. And now they're asking me to do the troubleshooting steps over again, as if anything would've magically been fixed by sitting there for 10+ days. I think it is probably simpler, more effective (and *far* cheaper) to just build my own automatic indoor garden with a shelving unit, an aquarium pump, and a bucket of water. The plants are dead, folks(oh, by the way, there's a way to manually water the plants, but it's too late for that now).

Unique and Fun BUT I love the plants and the overall hydroponic system is truly amazing. I receive no guidance whatsoever from the trial membership and would not pay $34.95 a month for a continued subscription because there’s not one thing that Kelby offered that I couldn’t read or obtain online. The time lapse never worked and the instructions on where to place the plant cups is not clear. I by trial and error have the most amazing plants.

Over priced, not worth it. Over priced since many of the features it touts don't work. The live cam is a joke, the time-lapse (entire reason I chose this over another more affordable brand) NEVER worked. They make you pay for a monthly subscription for nothing it's a cool concept but I'd go with any of the other more affordable brands anytime.

We totally LOVE our Gardyn - Everything about it! We totally LOVE our Gardyn! The Gardyn iteself arrived quickly and packaged well. The instructions for set-up were helpful and easy to understand. The Customer Service team is very helpful and quite responsive. The Facebook Gardyners group is filled with enthusiastic and helpful people that are at all stages of Gardyning. Kelby's tips and reminders keep us on track. And the membership is great for trying new plant varieties and ordering favorites so you always have what you like in your harvest. We now have two Gardyn units and frequently recommend Gardyn to others.

Gardyn 2.0...it's broken, again... I'm a Gardyn 2.0 owner and I've had 3 pumps fail in my 2 years of ownership--on my second lid replacement and I can confirm this practice of offering customers discounts on new lids post expiration of warranty. I'm going to try installing a small pump and place it on a Meross smart plug/GFI. Maybe it saves my investment / crops while we look for some better executed solutions Update: The alternate approach worked...don't buy the 2.0 version if you can avoid it!