Packaging is terrible. Arrived damaged. Packaging is terrible for this delicate B&W Matrix S2 diaphragm. It should have been packed in its own stiff protective internal box before putting in the shipping box. The parcel by FedEx arrived damaged and the aluminum diaphragm has a lot of BAD wrinkles along the circumference. I may have to return it again. I have received a total of 5 diaphragms all received damaged due to POOR PACKAGING. Hopeless. No matter where you ordered all shipped from the same address. Very frustrating. I am wondering if B&W knew the problem.

It was easy to find the right… It was easy to find the right refrigerator shelf on their website. Received it a few days after ordering it.

Outstanding experience My experience with Parts Town has been outstanding. Price, speed, and tech support have exceeded my expectations. I am not a professional, just a “do it yourself-er”; trying to take on a Sony motherboard replacement. I was not confident this was within my ability. When I ran into trouble, William was able to quickly provide me with the service bulletins needed to complete a firmware update. This resolved all my issues. I would not have been able to complete this repair without their help.

Highly Recommend, excellent purchase experience We have an old coffee pot. Finding the parts breakdown pdf for this was a piece of cake! Ordering in the parts was easy and so reasonably priced. Will definitely purchase from here again and HIGHLY recommend!

Brand new brew drive motor Brand new brew drive motor working as it should. The old motor would strain. This new motor sounds less noisy as well. Maybe I got accustomed to the old motor making more noise as it aged. A+ experience.