Used to be better Used to be better before they got too big. Too many departments, no one seems to have answers or solutions, they will get someone to call you back that knows more, and that person never does. When they were eager to grow and gain market share customer service was great. Now that they have bought out everything and created an almost monopoly, it's like dealing with cable company...

Outstanding experience My experience with Parts Town has been outstanding. Price, speed, and tech support have exceeded my expectations. I am not a professional, just a “do it yourself-er”; trying to take on a Sony motherboard replacement. I was not confident this was within my ability. When I ran into trouble, William was able to quickly provide me with the service bulletins needed to complete a firmware update. This resolved all my issues. I would not have been able to complete this repair without their help.

Part was as described and worked great Part was as described and worked great. Price was a little cheaper than others and delivery was earlier than expected.

Packaging is terrible. Arrived damaged. Packaging is terrible for this delicate B&W Matrix S2 diaphragm. It should have been packed in its own stiff protective internal box before putting in the shipping box. The parcel by FedEx arrived damaged and the aluminum diaphragm has a lot of BAD wrinkles along the circumference. I may have to return it again. I have received a total of 5 diaphragms all received damaged due to POOR PACKAGING. Hopeless. No matter where you ordered all shipped from the same address. Very frustrating. I am wondering if B&W knew the problem.

Brand new brew drive motor Brand new brew drive motor working as it should. The old motor would strain. This new motor sounds less noisy as well. Maybe I got accustomed to the old motor making more noise as it aged. A+ experience.