Smooth Fix The site had sufficient information that I could be confident the part I ordered was the right part for the air handler. Since I was ordering for a business, I was pleasantly surprised to receive a follow up call from a friendly representative to check in on my first order. The part arrived when promised and now our customer has heat again!

This very great to have parts always… This very great to have parts always available and on time delivered and small business owners are able to run easily business and worry free about any type of equipment parts . Great customer service and friendly return service. It is such a pleasure to have handy tools of partstown. Thanks . Vijaypatel..

People matter! I'm 17 years operating a high volume full service restaurant. First time ordering with Parts Town was perfect! Customer service rep Jose Rodriguez was fast, efficient, highly competent and friendly. This kid is amazing! Handles everything he says faster than I was expecting. In an age where interpersonal communication is being shifted to digital communication and AI, without Jose Rodriguez personally on it, my oven isn't ready for the busy weekend. Thanks Jose!

Used to be better Used to be better before they got too big. Too many departments, no one seems to have answers or solutions, they will get someone to call you back that knows more, and that person never does. When they were eager to grow and gain market share customer service was great. Now that they have bought out everything and created an almost monopoly, it's like dealing with cable company...

I made a purchase of replacement… I made a purchase of replacement refrigerator door seals. The web site made it easy to search and confirm that I had the correct item for my particular unit. They fit great and turnaround was fast.