POOR communications. Rather that would be NO communications. Placed order on 10/03/18. After two weeks with no real help, I ordered from another supplier (less expensive) and wanted to cancel. No response. On 11/02/18, I am notified the order had shipped. Since we do use these and I was sure they weren't 'in stock', I offered to accept the items. When I did receive them, they were wrong. Attempts to contact for return have gone unanswered. You may be good, but you sure weren't with us and our order. Won't be back, ever.

Customer Service is NonExistent Have a few pieces of equipment that have never worked properly. Currently in dispute with amex for nine minths. Company pretends to set up "service calls" but nothing gets resolved.

The Hoshizaki C-80BAJ-DS ice maker I… The Hoshizaki C-80BAJ-DS ice maker I ordered arrived damaged from the carrier. Leiren Theroux with Culinary Depot was very responsive throughout the repair process and continually followed up until the repairs were complete and paid for at no charge to me. Highly recommend Culinary Depot!!!

No longer interested business with your company I purchased true 2 door and 3 door freezer from Eli potash. When I had 3 door freezer about 2 years ago it was damage and delay shipping. Eli said he will give me a full credid next purchase. I bought 2 door freezer year after I purchased.... He never give any credit. Well... I no longer customer your company anymore. By by

Beware of Cheaply Made Crap Opening a non-profit coffee shop to benefit disabled veterans and the commercial sink we received was cheaply made and of no use. Not sure why it is even being offered as no serious commercial restaurant would carry such a thing. (We chose that particular sink because it would be easier for the employees who are physically handicapped.) Have to now throw this sink (Glastender BSA-18-RF) away and get a good standard sink from someplace else. Beware ordering from Culinary Depot.