Very poor customer service Ordered a $2200 "in-stock" item (I was assured over the phone it was) on April 6th for 2 weeks, I never got an update on the shipping status and the order showed as "pending" on their site. To make things worse, I couldn't get a hold of anyone on the phone to get an update because the WHOLE company was on vacation for a religious holiday. Of course no one mentioned this possible delay when I placed the order and explained my urgent need for the item. After delivery, all they could offer to "make it up to me", was a credit for $50 off on my NEXT purchase of $1000 or more. Thanks a bunch!

Customer Service is NonExistent Have a few pieces of equipment that have never worked properly. Currently in dispute with amex for nine minths. Company pretends to set up "service calls" but nothing gets resolved.

Rating Rating: Very poor service. The company wasn't even open for over a week around Easter. Then they took 5 or 6 days for delivery. There product was shipped from California. Some of the worst service I have experienced. I work in purchasing and shipping and receiving. I do this everyday the only reason they received 2 star over 1 star is there price was fare and they did deliver the right product.

My experience with Culinary Depot. Culinary Depart delivered a quality product at a very good price. Was a little skeptical about shipping a commercial freezer a long distance via several different truck lines, but it was well packed and it arrived without a scratch. Highly recommend Culinary Depot.

took forever The actual size of the fridge we ordered was different than the cut sheet by 1/4" which makes a big difference when you are trying to fit it exact under a counter. It also took longer than 6 weeks to get our order.