Thanks to CS Manager Kimberly It was my second purchase but I could not pass the fraud screening system because of my credit card was not issued inside U.S.. So I paid cash to buy some whisky. Through the process, Manager Kimberly took care of my case and I could received a parcel in good condition. Many thanks to Kiim and heart appreciated.

My bottle was packaged thoroughly and… My bottle was packaged thoroughly and was shipped without issue. With a lot of bottles selling for five and ten times the price of retail and although the bottle I ordered was not necessarily expensive SEZZLE ( Which many companies do not offer ) helps split up payments and for ordering higher priced bottles in the future.

Online order. Online order. The good: Excellent selection, decent prices, well packaged bottles for transport, efficient costumer service once things were going wrong. The bad: Order was not being processed. Then I got shipping notification without tracking information. Never an update. Had to reach out to find out that shipment had not been placed. Eventually shipment was done with a different courier, UPS, and again I did only receive tracking info after reaching out. UPS was bad with their service and communication, but that is not really on flasks.

Personal and detailed customer service and care! I called Flask, needing a bottle of bourbon shipped asap and they took care of my order immediately. It arrived safely and nicely packaged.

Peter is Awesome Sauce! There was an issue with UPS delivering on the scheduled date. I sent an email to Flask and Peter responded and immediately took on the issue and kept me up to date until the actual delivery. Peter was absolutely awesome. I wish I could clone his customer service to my employees. He took complete ownership even though it was not Flask's error and stayed in constant communication until all was complete. Thank you so much Peter!