Thanks to CS Manager Kimberly It was my second purchase but I could not pass the fraud screening system because of my credit card was not issued inside U.S.. So I paid cash to buy some whisky. Through the process, Manager Kimberly took care of my case and I could received a parcel in good condition. Many thanks to Kiim and heart appreciated.

Personal and detailed customer service and care! I called Flask, needing a bottle of bourbon shipped asap and they took care of my order immediately. It arrived safely and nicely packaged.

Online order. Online order. The good: Excellent selection, decent prices, well packaged bottles for transport, efficient costumer service once things were going wrong. The bad: Order was not being processed. Then I got shipping notification without tracking information. Never an update. Had to reach out to find out that shipment had not been placed. Eventually shipment was done with a different courier, UPS, and again I did only receive tracking info after reaching out. UPS was bad with their service and communication, but that is not really on flasks.

This was my first time ordering from… This was my first time ordering from Flask. I prefer speaking with human beings rather than ordering online; the staff understood my preference and accommodated me. They were friendly and patient and gave great advice! The delivery was on time, too. I will order from Flask again and recommend the store to others! Thank you.

Hard to find brands found here. I was searching for a particular brand of gin, usually only available in the UK. Flask was the only place that carried it and they shipped my gift to a very happy recipient! Great selections and great service!!