I ordered a particular vintage I ordered a particular vintage, but they had only the year before. They called me to confirm it would be okay to send the alternative. Great service! Then I got the wine and, wow, really good!

I have ordered from FineWinehouse Winehouse on… I have ordered from FineWinehouse on several occasions, on one occasion I thought it was a bad experience. I ordered a case of the VDR, very delicious red wine, one of the bottles was cracked. I called spoke to representative and was told don’t worry about it, will send you a bottle and they did. To make what could’ve been a unpleasant experience a great one earns my loyalty.

I was sent the wrong vintage of the… I was sent the wrong vintage of the wine I ordered. When I called, the woman was apologetic for the error and gladly arranged to have the case of wine picked up and returned for a full refund (since they were out of the vintage I ordered). I wish their website had not shown the vintage as in stock in the first place, but the customer service after the error was excellent.

I am very pleased with the professional… I am very pleased with the professional packaging of my order, and its rapid shipment. I normally don't respond to questionnaire requests, but in this case, the service was so suburb, that I've made an exception.

Packages arrived safe and sound ! Packages arrived safe and sound very good packaging with lots of Styrofoam custom-made Styrofoam inserts to protect the glass bottles! I love the fact that I was able to get this imported sparkling sake that you just can’t find anywhere anymore and the restaurant even stopped carrying it! Great price too!