Excellent Customer Service! I placed an order for a specific bottle of Bourbon that shared a similar name with another bottle. Unfortunately, I received the wrong one and alerted Frootbat to the mixup. However, I decided to keep what they sent me and informed them of my decision. Soon after, I received a full refund for the purchase price anyway! This was above and beyond, and Frootbat has earned my return business as a result. Thank you, again!

Received sealed & intact Both times I have purchased from Frootbat the product has arrived in a timely manner and always intact.

I am very happy with Frootbat I am very happy with Frootbat. They are fast and deliver what you order. The pricing is good. They have things I have only heard of never seen. I love you Frootbat. Thanks for making me feel like a special customer. Oh I must not forget the customer service is crazy good and stays with you throughout your purchase. Thanks, Fritz

Wrong Bottles Sent; Runaround When Trying to Return First order was canceled because the price changed. Placed an order for the higher price & received the wrong bottles...a much LOWER value Scotch. Tried to return them using the FedEx return label, but FedEx said they couldn't accept it without labels indicating "Receiver must be over 21" & "Alcohol." Let Patrick know, & he claims to have arranged a FedEx pick-up for me. However, on the date & time it was allegedly scheduled, no one ever showed up. Contacted Frootbat...& crickets.

Customer service Ian was hands on to fix issue After having an issue with the delivery, it’s good to know that the customer service is hands-on to correct the issue. It’s very rare to find company out there that is not automated robots talking to you. That makes sure that client is satisfied with their purchase and follows up to fix any and all concerns. Thanks Ian for stepping in. Looking forward for my next order with this company.