Awesome turnaround time The ordering process was easy. The product was delivered a day early. The company is great to locate rare and exotic liquors. Very pleased. The only challenge is being at home to sign for receipt of delivery since alcohol is being shipped. No fault of Froofbat.

Customer service Ian was hands on to fix issue After having an issue with the delivery, it’s good to know that the customer service is hands-on to correct the issue. It’s very rare to find company out there that is not automated robots talking to you. That makes sure that client is satisfied with their purchase and follows up to fix any and all concerns. Thanks Ian for stepping in. Looking forward for my next order with this company.

Excellent Customer Service! I placed an order for a specific bottle of Bourbon that shared a similar name with another bottle. Unfortunately, I received the wrong one and alerted Frootbat to the mixup. However, I decided to keep what they sent me and informed them of my decision. Soon after, I received a full refund for the purchase price anyway! This was above and beyond, and Frootbat has earned my return business as a result. Thank you, again!

The products and timing of delivery are… The products and timing of delivery are great. Customer service is top notch with quick responses to inquiries and very accommodating to customers needs.

Frootbat Values it's customers.... I was fairly disappointed when frootbat requested I leave feedback for a purchase they never shipped. The order was assigned a fedex tracking # but never picked up by the carrier. I contacted their customer service and received an immediate response from a real person. They apologized for the mistake and assured me the product would ship immediately. I received additional communications from frootbat and my order shipped quickly. It's nice to see a modern company that values customer service.