Website easy to use Website easy to use. Took catalogue mailing discount code. Gave plenty of opportunities to verify order and addresses. Only suggestion, a way to change wine type on reorder so not have to set up new.

I only order from Wine of The Month I am always confident that the wines offered are selected with absolute care and precision. The descriptions are spot on and trustworthy. I only use Wine of The Month for our family and gifting to others knowing full well that what I choose from here is fail safe. Paul's enthusiasm is contagious and his knowledge is a treasure.

Customer service very helpful with several questions not made clear on the online terms and conditions… I had to call to ask a question about a one-time gift. Your customer service rep was very helpful. I suggest you make you terms and conditions a little more clear for "one-time gift givers." Also, in trying to keep this as a secret, I had to make a call. Again, customer service rep came through with helpful instructions.

Underwhelmed There was no notice that my package was on it's way and showed up unexpectedly. After worrying about being around to sign for it - no signature was required. It was a gift and arrived without a gift box and my personalized message. Customer service was not super responsive or accommodating. Only offered to email something, which I still have not received a day later.

Previous mystery box had much better… Previous mystery box had much better wines. Many of these were average and available on cellar tracker for under $10, which means we paid for what we got. No bargain here. Two welcome exceptions were the Loica Cabernet from Maipo Valley and the Colarossi Family Vineyard Zinfandel from Lodi Native.