they actually lost my wine!! I have been a customer for at least 10 years. I am beyond disappointed that Vinfolio and Vincellar have lost bttles of wine that was purchased more than a Has Vinfolio become the new "Premier Cru" - what is going on with this company!

I am not sure what happened to this… I am not sure what happened to this company, but there is a DISTINCT change in the customer service. I have sent probably 100 cases of wine over the years to be sold on the site and never have had any issues with getting accurate reports in a timely manner. And if there was an issue, it was a quick call that got my question answered. Now, NO ONE answers the phone!! The reports are late and give little information. I am actually being a little generous giving 2 stars.

Vinfolio offers great wine choices and customer service Vinfolio offers great wine choices and competitive prices. The individual we work with knows us and recommends wines based on that knowledge. He also gives us opportunities to try new wines and champagnes. If there is ever a problem, they stand behind the sale and take steps necessary to fix the issue. We've been buying great wines from Vinfolio for over a decade.

I like the Wines you have and the… I like the Wines you have and the service of your people is always great! What I don't like is that you have some wines in the list that you really don't have, I've been Asking for Fontalloro since February, This July you still have it in the list and I had to cancel it because you don't have it! I also would like a specific shipment method, its difficult to ship a purchase instead of sending it to VInfolios Cellar!

No issues to date... My sincere apologies. The former negative shipping review was for another company sharing a similar name that ships UPS and was a total fail. I've had absolutely no issues with orders or shipping from Vinfolio. Thanks for flagging the prior review so I could correct it.