We are all overcoming challenges these days :) I have had a few issues with wines arriving at Vinfolio recently (I understand some lags have occurred based on logistics and COVID). I was satisfied overall with the VF responses, but did need to push a bit to get all the fixes in a timely basis. I am such a fan of Vinfolio in many other ways that I just attributed this to a one-time challenge. If it weren't for this, I would rate VF customer service a 5.

Vinfolio offers great wine choices and customer service Vinfolio offers great wine choices and competitive prices. The individual we work with knows us and recommends wines based on that knowledge. He also gives us opportunities to try new wines and champagnes. If there is ever a problem, they stand behind the sale and take steps necessary to fix the issue. We've been buying great wines from Vinfolio for over a decade.

Terrible - stay away Terrible. Despite buying over USD 50K of wine through Vinfolio, cannot get a proper recap of the bottles I own and stored at Vinfolio, nor a recap of the orders I placed over the years. As if they were stolen... Emails are not being returned, forget phone calls. Some older Krug vintages (80's) bought through Vinfolio turned out to be bad, probably weren't transported right, or bought from unreliable sources. Complete disaster. Stay away.

I like the Wines you have and the… I like the Wines you have and the service of your people is always great! What I don't like is that you have some wines in the list that you really don't have, I've been Asking for Fontalloro since February, This July you still have it in the list and I had to cancel it because you don't have it! I also would like a specific shipment method, its difficult to ship a purchase instead of sending it to VInfolios Cellar!

I have been a client for over 10 years I have been a client for over 10 years. The company has gone through a few iterations over that time, and they all mostly were very service-orientated and attentive to detail, especially the current folks. The VinCellar web client is pretty phenomenal. Bottom line: you can trust Vinfolio with your precious wine collection. There is no safer place for it, in my opinion.