Its been a pleasure working with… Its been a pleasure working with Vinfolio for the last several years. Working with Frank Hanson has been straightforward, transparent, again a pleasure. I hope we can figure out a way to work together in Vietnam!

I am not sure what happened to this… I am not sure what happened to this company, but there is a DISTINCT change in the customer service. I have sent probably 100 cases of wine over the years to be sold on the site and never have had any issues with getting accurate reports in a timely manner. And if there was an issue, it was a quick call that got my question answered. Now, NO ONE answers the phone!! The reports are late and give little information. I am actually being a little generous giving 2 stars.

Sometimes questions and such not answered easily In general I find VF quite good. Sometimes I have trouble trying to get responses to questions. For instance, I have pending a question about charges for use of their cellar and no answer yet after at least 3 weeks.

I have been a client for over 10 years I have been a client for over 10 years. The company has gone through a few iterations over that time, and they all mostly were very service-orientated and attentive to detail, especially the current folks. The VinCellar web client is pretty phenomenal. Bottom line: you can trust Vinfolio with your precious wine collection. There is no safer place for it, in my opinion.

Delays I ordered a bottle of 1977 Port as a gift to my hosts at Thanksgiving. I paid for Fedex Two-Day Delivery. After a few false starts, I received my Port overnight. I leave on Monday, November 20th for the big event and am very happy that Vinfolio went out of its way to help me. All is well.