Requested 4 wine bottles be sent from… Requested 4 wine bottles be sent from my account to a friend in Los Angeles on October 25. As of Friday November 18 (3.5 weeks later), 2 of the bottles were delivered on November 18, the other 2 have not even shipped yet. Don’t understand why it takes almost a month to ship 4 bottles from my account. Terrible experience, made me look bad to good friends that were expecting the bottles but did not receive them until 3 weeks later. Terrible, simply terrible…

I am not sure what happened to this… I am not sure what happened to this company, but there is a DISTINCT change in the customer service. I have sent probably 100 cases of wine over the years to be sold on the site and never have had any issues with getting accurate reports in a timely manner. And if there was an issue, it was a quick call that got my question answered. Now, NO ONE answers the phone!! The reports are late and give little information. I am actually being a little generous giving 2 stars.

I have been a client for over 10 years I have been a client for over 10 years. The company has gone through a few iterations over that time, and they all mostly were very service-orientated and attentive to detail, especially the current folks. The VinCellar web client is pretty phenomenal. Bottom line: you can trust Vinfolio with your precious wine collection. There is no safer place for it, in my opinion.

Group Event Our group event required Vinfolio to ship to 30 different locations with short notice and they did a great job of getting it right. All boxes were delivered on time and in good shape.

still waiting Wine that I ordered on pre-arrival finally arrived and I asked to have it shipped 2-day and my credit card was charged ($120) for the shipping, and that was over a week ago and still no wine. Leaves me wondering if I got scammed. After making contact, my wine was shipped overnight and they credited my card for the shipping. So in the end I got some awesome wine for my home cellar. Just wish I didn't have to go round in circles to get it.