Simple task done perfectly Arranged shipping of wine with cheapest option. I had hoped to pick up in San Francisco but you no longer have an office here! So I looked over the website again and found a great bargain so that I would get the two-bottle shipping price. Carol has been finding me and helping with updating credit info. Thanks

Sometimes questions and such not answered easily In general I find VF quite good. Sometimes I have trouble trying to get responses to questions. For instance, I have pending a question about charges for use of their cellar and no answer yet after at least 3 weeks.

still waiting Wine that I ordered on pre-arrival finally arrived and I asked to have it shipped 2-day and my credit card was charged ($120) for the shipping, and that was over a week ago and still no wine. Leaves me wondering if I got scammed. After making contact, my wine was shipped overnight and they credited my card for the shipping. So in the end I got some awesome wine for my home cellar. Just wish I didn't have to go round in circles to get it.

We are all overcoming challenges these days :) I have had a few issues with wines arriving at Vinfolio recently (I understand some lags have occurred based on logistics and COVID). I was satisfied overall with the VF responses, but did need to push a bit to get all the fixes in a timely basis. I am such a fan of Vinfolio in many other ways that I just attributed this to a one-time challenge. If it weren't for this, I would rate VF customer service a 5.

Its been a pleasure working with… Its been a pleasure working with Vinfolio for the last several years. Working with Frank Hanson has been straightforward, transparent, again a pleasure. I hope we can figure out a way to work together in Vietnam!