I have been a client for over 10 years I have been a client for over 10 years. The company has gone through a few iterations over that time, and they all mostly were very service-orientated and attentive to detail, especially the current folks. The VinCellar web client is pretty phenomenal. Bottom line: you can trust Vinfolio with your precious wine collection. There is no safer place for it, in my opinion.

Requested 4 wine bottles be sent from… Requested 4 wine bottles be sent from my account to a friend in Los Angeles on October 25. As of Friday November 18 (3.5 weeks later), 2 of the bottles were delivered on November 18, the other 2 have not even shipped yet. Don’t understand why it takes almost a month to ship 4 bottles from my account. Terrible experience, made me look bad to good friends that were expecting the bottles but did not receive them until 3 weeks later. Terrible, simply terrible…

Its been a pleasure working with… Its been a pleasure working with Vinfolio for the last several years. Working with Frank Hanson has been straightforward, transparent, again a pleasure. I hope we can figure out a way to work together in Vietnam!

Terrible - stay away Terrible. Despite buying over USD 50K of wine through Vinfolio, cannot get a proper recap of the bottles I own and stored at Vinfolio, nor a recap of the orders I placed over the years. As if they were stolen... Emails are not being returned, forget phone calls. Some older Krug vintages (80's) bought through Vinfolio turned out to be bad, probably weren't transported right, or bought from unreliable sources. Complete disaster. Stay away.

We are all overcoming challenges these days :) I have had a few issues with wines arriving at Vinfolio recently (I understand some lags have occurred based on logistics and COVID). I was satisfied overall with the VF responses, but did need to push a bit to get all the fixes in a timely basis. I am such a fan of Vinfolio in many other ways that I just attributed this to a one-time challenge. If it weren't for this, I would rate VF customer service a 5.