Good Experience I was impressed that withing a couple of hours, I received an email confirming the order. Also was good with the pricing, and did receive another email with a tracking #. It was too bad that the order took 7 days to arrive, but it was right around the Thanksgiving Holiday, so I will give it a pass. I would definitely buy from them again. Although it would be nice to see a live chat since I ended up ordering the wrong pressure relief valve.

Fast, accurate, and personal touch. I ordered a new CO2 regulator and manifold, and within an hour received an email back from the head of the company thanking me for my order and letting me know it would ship as soon as possible. Pricing seemed to be fair, the items arrived well-packed and in good condition, and I wouldn't hesitate to order from them again. My only complaint is that I never received a tracking number or confirmation when the items actually shipped. But given that it arrived quickly and accurately, I don't mind too much.

Great customer service! Definitely doing business with them again!!! I had problems ordering through their site last weekend (their site/server/host was having problems). Turns out, my order went through, I just didn't receive an email when my order was placed. I did however receive an email directly from someone at the company (on Sunday) stating that my order was received, and that their site was having problems sending emails. I was very impressed with the 1 on 1 communication and support that received regarding my order.

Had and Issue - Handled Well I ordered a conical fermenter the unfortunately was not eligible for a 5% discount. The company emailed me an explanation why within a few hours and actually gave me the 5% (which was unnecessary). They are a little difficult to get a hold of on the phone, but I really like supporting small businesses. I received my shipping info within 2 days of placing the order. It is easy to say you give great customer service but it is harder to actually deliver. Keg Outlet does indeed deliver I will order from them again.

Super helpful with dimensions for a… Super helpful with dimensions for a part for a keg setup and very helpful with shipping issue. Will look to them again