If you're thinking about it& can afford to, just do it. Any issue I've had through shipping difficulties, change of address during a shipment & when the website updated; I've always gotten timely & helpful responses from the customer service team. Great wines, & their info cards for each bottle are so helpful to novices like myself. I love that I can share them with any guests I pour a glass for too.

Mediocre wine, bad support, and deceptive business practices * I didn’t receive an email about the order five days before it processed. * They sent an order confirmation email on Tuesday April 15 at 4:11 a.m., while I was sleeping. * I replied to cancel the order and the subscription on April 15 at 6:47 a.m., as soon as I woke up and saw the order confirmation email. * Their policy says, “If you want to cancel or change your subscription, you can do it at any time,” but their representative contradicted the subscription policy in our email thread and said, “…we are unable to cancel it at this time.” * Their subscription policy says, “ Your order confirmation emails have links to your order. You can manage your subscription from there,” the link took me to my order, but there was nothing on the page to cancel the order or the subscription “from there.” * The first order was average wine and only a reasonable price because of the introduction.

Good Wines, Attractive Pricing and Excellent Service The customer gets to select their wine preference (red, white, sparkling) and have a selection shipped to them every month. Pricing is attractive for the quality of wines, ease of purchase and delivery, and very responsive customer service. They do encourage you to rate your wines in your account for points that can be redeemed for various perks. Theya lso offer special deals throughout the year.

Responsive and helpful! The team was responsive about my missing box and helped get me set up with a replacement shipment within 24 hours. Thank you!

No heads up given a delivery is on its… No heads up given a delivery is on its way. I was not given reminder that would allow me to cancel the "order" which is not an order because I did not physically put in for it. When I reached out just 3 hours after a text message from 3am - I got a lot of love and hugs and the superficial excuse that: "I do see that your order has already been processed and due to an update on our terms and conditions, we are unable to cancel your order. I’m so sorry for any inconvenience this may have caused! 😓" Its not inconvenient - it is robbery! Im out 220$ for a product I don't want.