Either gives you another chore or doesn’t deliver and charges you for it One of the big draws for Bright Cellars for me was the delivery. The two options for delivery companies either meant they wouldn’t attempt a delivery and you’d need to pick it up After multiple “failed attempts” or no flexibility to change delivery times resulting in them returning to sender. If you email them about this the best they can give you is a partial refund minus the 25 dollar delivery fee. This company is full of vultures.

Mediocre wine, bad support, and deceptive business practices * I didn’t receive an email about the order five days before it processed. * They sent an order confirmation email on Tuesday April 15 at 4:11 a.m., while I was sleeping. * I replied to cancel the order and the subscription on April 15 at 6:47 a.m., as soon as I woke up and saw the order confirmation email. * Their policy says, “If you want to cancel or change your subscription, you can do it at any time,” but their representative contradicted the subscription policy in our email thread and said, “…we are unable to cancel it at this time.” * Their subscription policy says, “ Your order confirmation emails have links to your order. You can manage your subscription from there,” the link took me to my order, but there was nothing on the page to cancel the order or the subscription “from there.” * The first order was average wine and only a reasonable price because of the introduction.

I tried other wine subscriptions but… I tried other wine subscriptions but the others don't really try to understand your palate like Bright Cellars. They call you and really try to understand every little thing you might like and not like to give you the best picks for you. I'm staying with Bright Cellars. I also love that I can post pone boxes easily in case I have too much wine still in my fridge.

What a wonderful wine club! What a wonderful wine club! I have been a member for years, and have yet to have a bad bottle. Their creativity is so welcome; their customer service is truly first rate. Thank you, Bright Cellars, for upping your game constantly!

No heads up given a delivery is on its… No heads up given a delivery is on its way. I was not given reminder that would allow me to cancel the "order" which is not an order because I did not physically put in for it. When I reached out just 3 hours after a text message from 3am - I got a lot of love and hugs and the superficial excuse that: "I do see that your order has already been processed and due to an update on our terms and conditions, we are unable to cancel your order. I’m so sorry for any inconvenience this may have caused! 😓" Its not inconvenient - it is robbery! Im out 220$ for a product I don't want.