Great customer service I found a bottle of wine that had become spoiled. This happens, its not a big deal, but I reached out to let them know, not for a refund, but in case there was a larger issue with that vintage shipment. They very promptly responded, and assured me they were looking into the issue, and offered reward points to cover the cost of the bottle. I really appreciate the grwt service.

Good selection of quality wine and sommelier service Bright Cellars has provided me with a good variety of quality wine since 2018. When looking for a particular taste or pairing their sommeliers have been spot-on in their recommendations. Their special offerings bring an added chance to taste something new. I have one non-alcoholic bottle added to my next order. I'm expecting that their standards hold true and this isn't just another alcohol free wine that tastes like overpriced simple grape juice which I've tried in the past.

I tried other wine subscriptions but… I tried other wine subscriptions but the others don't really try to understand your palate like Bright Cellars. They call you and really try to understand every little thing you might like and not like to give you the best picks for you. I'm staying with Bright Cellars. I also love that I can post pone boxes easily in case I have too much wine still in my fridge.

Very fun way to learn about what you like in wine! We got a six bottle monthly subscription as a gift and the experience has been delightful from the beginning. The website is easy to use, the starting quiz was fun, and there are options for every preference. The wine came quickly and was elegantly packaged with useful info included for each bottle. When we ended up with a bottle we didn’t like, (we expected that they wouldn’t all be wins, and we didn’t complain, we just rated it lowly on the app), we even got a (totally unexpected) personalized response from customer service letting us know what would change in the future to match our tastes better. Overall would highly recommend! It’s a very fun and accessible way to learn more about what you like in a wine.

Mediocre wine, bad support, and deceptive business practices * I didn’t receive an email about the order five days before it processed. * They sent an order confirmation email on Tuesday April 15 at 4:11 a.m., while I was sleeping. * I replied to cancel the order and the subscription on April 15 at 6:47 a.m., as soon as I woke up and saw the order confirmation email. * Their policy says, “If you want to cancel or change your subscription, you can do it at any time,” but their representative contradicted the subscription policy in our email thread and said, “…we are unable to cancel it at this time.” * Their subscription policy says, “ Your order confirmation emails have links to your order. You can manage your subscription from there,” the link took me to my order, but there was nothing on the page to cancel the order or the subscription “from there.” * The first order was average wine and only a reasonable price because of the introduction.