I placed an online order I placed an online order. They called promptly and offered to arrange an alternative shipment as they did not have available what their website allowed me to order, 12 bottles which I agreed to. New invoice showed 12 bottles to be sent. 9 bottles arrived. They have not returned emails or phone calls regarding missing bottles for two months (can easily verify only 9 were sent by shipping weight if they don't believe me). When I filed a complaint with paypal, they we less than forthcoming about the details. I really hoped they would finish my order that I have paid for, but I feel other consumers should be aware as I would not expect this from a reputable company who truly values its customers. I guess I learned my lesson about ordering certain items on the internet.

I'll give you 5 stars- but.....initial… I'll give you 5 stars- but.....initial contact was courteous, but- 2 voicemails were unanswered, and though wine finally arrived late not due to VINOvations fault (UPS delivery date was changed due to a late truck) I finally got my wine.

Cant remember who I spoke with but the… Cant remember who I spoke with but the service of this place is unbeatable. I ordered from Ny, a sales associate called me personally to ask how I heard about them, then sent me a hand written thank you card recapping our phone conversation. Truly exceptional attention to detail. I will definitely be using them again.

The wine was very exceptional!! The wine was very exceptional and bottles were beautiful with the laser etching. Everyone was very pleased with the gift and it’s definitely made a statement once it was revealed. Easy way to promote a business and it’s a guaranteed the Customers will open the bottle. Thank you Vinovations for helping Seacrest County Private School to raise money for the Children and support staff.

I ordered three bottles I ordered three bottles, and was initially a little put off to receive two messages offering a discount on a fourth bottle. But when I spoke to the rep on the phone and explained why I could not buy a fourth bottle at this time -- and he explained it's just that the shipping packages fit four bottles (for the same shipping price), and so they try to ship them full -- my three-bottle order shipped out immediately. I really appreciated his friendly understanding, and the wine arrived promptly. I've only had one of the wines so far, but it was great!