First time buyer I was looking a particular wine and found it on VINOvations. This was a little older and difficult to find. The customer service team called me to update me on their findings of 6 bottles and ask me for a couple more days to find and I agreed. Two days later, I received my shipping notification. Thank you for great service and wine selection!

Order accepted product not available Placed order online payment was accepted was then told only one bottle of wine out of four was available. Staff was courteous and helpful with email messaging. Eventually a second bottle was located and refund offered. Have not received wine or refund as of yet. Disappointed with the whole process.

I'll give you 5 stars- but.....initial… I'll give you 5 stars- but.....initial contact was courteous, but- 2 voicemails were unanswered, and though wine finally arrived late not due to VINOvations fault (UPS delivery date was changed due to a late truck) I finally got my wine.

The wine was very exceptional!! The wine was very exceptional and bottles were beautiful with the laser etching. Everyone was very pleased with the gift and it’s definitely made a statement once it was revealed. Easy way to promote a business and it’s a guaranteed the Customers will open the bottle. Thank you Vinovations for helping Seacrest County Private School to raise money for the Children and support staff.

I placed an online order I placed an online order. They called promptly and offered to arrange an alternative shipment as they did not have available what their website allowed me to order, 12 bottles which I agreed to. New invoice showed 12 bottles to be sent. 9 bottles arrived. They have not returned emails or phone calls regarding missing bottles for two months (can easily verify only 9 were sent by shipping weight if they don't believe me). When I filed a complaint with paypal, they we less than forthcoming about the details. I really hoped they would finish my order that I have paid for, but I feel other consumers should be aware as I would not expect this from a reputable company who truly values its customers. I guess I learned my lesson about ordering certain items on the internet.