Review for Affogato Wine Review for Affogato Wine Both the wine and the service from VINOvations is excellent. Affogato is very smooth and my favorite wine but hard to find. VINOvations went out of their way to locate several bottles of it for me which I really appreciate. Their customer service is great. Delivery is fast too. Thanks VINOvations!! I’ll be back!

I ordered three bottles I ordered three bottles, and was initially a little put off to receive two messages offering a discount on a fourth bottle. But when I spoke to the rep on the phone and explained why I could not buy a fourth bottle at this time -- and he explained it's just that the shipping packages fit four bottles (for the same shipping price), and so they try to ship them full -- my three-bottle order shipped out immediately. I really appreciated his friendly understanding, and the wine arrived promptly. I've only had one of the wines so far, but it was great!

First time buyer I was looking a particular wine and found it on VINOvations. This was a little older and difficult to find. The customer service team called me to update me on their findings of 6 bottles and ask me for a couple more days to find and I agreed. Two days later, I received my shipping notification. Thank you for great service and wine selection!

I placed an online order I placed an online order. They called promptly and offered to arrange an alternative shipment as they did not have available what their website allowed me to order, 12 bottles which I agreed to. New invoice showed 12 bottles to be sent. 9 bottles arrived. They have not returned emails or phone calls regarding missing bottles for two months (can easily verify only 9 were sent by shipping weight if they don't believe me). When I filed a complaint with paypal, they we less than forthcoming about the details. I really hoped they would finish my order that I have paid for, but I feel other consumers should be aware as I would not expect this from a reputable company who truly values its customers. I guess I learned my lesson about ordering certain items on the internet.

Order accepted product not available Placed order online payment was accepted was then told only one bottle of wine out of four was available. Staff was courteous and helpful with email messaging. Eventually a second bottle was located and refund offered. Have not received wine or refund as of yet. Disappointed with the whole process.