These guys are really great These guys are really great. Quick and efficient. The new "tenant pays" option saves us having to meet with the tenants another time to collect the credit check fee. Been using them for almost a decade!

Improvements Needed It doesn’t appear the income was verified. Also, I used the pulldown menu to determine the cost in advance to charge the potential tenants, but when I actually purchased the report I learned you charged $5 more for additional information in the report. It was too late to charge the tenant for this. This need to be fixed.

Repeat customer The more I use the service the more I trust and like it. I had a prospective tenant that I was thinking I was going to approve that turned out to have had two past evictions recently. The other screening services I have used did not search for evictions.

Screening results are great, but process could be improved screening is great. Getting there has some issues. 1) invalid emails of tenants - some are hard to read the handwriting or are complicated. A mistake delays the entire process. Suggestion. - Verify the email submitted is valid. if invalid, this will give an opportunity to immediately correct it before continuing the process. 2) adjusting the application. I had a potential tenant balk when they saw it included a criminal screening due to his history. After the explanation, I tried to resubmit without the criminal background check, but could not change it. Suggestion - make it possible to change the checks requested after the initial submission. 3) Old, or irrelevant checks cannot be deleted. Suggestion - Add this feature. I would like to get rid of the old ones.

Very user friendly and Trustworthy Very user friendly and you don't put your customers into commitments. This makes me even more loyal! I also like the how tenants can pay for the screenings themselves.