It is not a particularly people… It is not a particularly people friendly site. I had difficulty changing an email address and did need personal help by your excellent employee to reset and send the request to my customer. The report itself has been changed and isn't as informational and very hard to decipher. It no longer gives me my client recommendations.

Ease of Use & Final Product Ease of use, notifications on screening process and progress, end product.

Very user friendly and Trustworthy Very user friendly and you don't put your customers into commitments. This makes me even more loyal! I also like the how tenants can pay for the screenings themselves.

The service was fast The credit & background check service was fast. The customer service response to my questions was also fast and thorough. It would've been helpful if they would've provided a scoring range directly on the report in which to reference the resident score though.

Screening results are great, but process could be improved screening is great. Getting there has some issues. 1) invalid emails of tenants - some are hard to read the handwriting or are complicated. A mistake delays the entire process. Suggestion. - Verify the email submitted is valid. if invalid, this will give an opportunity to immediately correct it before continuing the process. 2) adjusting the application. I had a potential tenant balk when they saw it included a criminal screening due to his history. After the explanation, I tried to resubmit without the criminal background check, but could not change it. Suggestion - make it possible to change the checks requested after the initial submission. 3) Old, or irrelevant checks cannot be deleted. Suggestion - Add this feature. I would like to get rid of the old ones.