The way forward What a great service! Very impressed speedy delivery, 3 hours and it was at my door with same day delivery. Fair prices and beats going to local off licence anyway day - definitely the way forward. Customer service is very helpful - sent an email and got a call back later that day - all good

Great communication during this… Great communication during this terrible time. I did have to wait a little longer than usual but completely understandable during these times. Very lovely people doing their best at this time. Thanks also to the very friendly delivery driver.

Part filled order and cheap substitution made. Order part filled including a cheaper substitute (white rum instead of dark) now 3 weeks waiting for case of beer that site says is in stock. Don't respond to emails or phone calls. Have some sympathy due to current Covid lockdown but there's zero customer care and web-site still implies deliveries in a few days. Don't touch them at least for now.

Speedy delivery, unfortunate ending! We ordered some beer and were impressed by the speed of the delivery as we ordered Sunday and it arrived on Monday, despite being told it would arrive on Wednesday. It was all going so well, until the driver opened the door of the van and sneezed with his face uncovered all over the beer and everything else in the van. He seemed not to notice what he had done. My husband was so shocked. He had to put on gloves and leave the box outside after spraying with disinfectant spray. Luckily the beer was plastic wrapped so not ruined, especially as some of it is a present!!

Two great experiences I felt compelled to review Liqroo as, despite their low score on Trustpilot, I've had two perfect transactions with them, one just yesterday. They have been very up front on their website about how the current situation is causing problems with supply and staff. Perhaps the fact I live in London might be a factor in positive experiences where they may well have a larger network of staff/drivers etc.