would give zero stars if I could would give zero stars if I could. Ordered a nice whisky too get a phone call 3 days later saying it wasn't in stock and wouldn't be again at which point I requested a refund. After 3 weeks still hasn't received my money back or any communication from the company so I sent them an email to enquire. Told the order had been cancelled and a refund initiated and to wait 3 days. Another week passes with no refund, email again same response. 2 weeks later email again to no response so raised a claim through PayPal. After 3 days got an email saying the order had only them been cancelled and I had been awarded a refund. Absolute charlatans had no intention on refunding me, and the "out of stock" whisky remained on their website for 3 weeks after telling me it was essentially discontinued. Avoid this company at all costs if you don't want to be robbed.

Great communications when item out of stock During the Covid 19 lockdown I have placed 2 large orders with Liqroo. On both occasions one item has been out of stock, but they called and offered alternatives of equal or better value. On each occasion we swiftly reached agreement and the order arrived when promised.

The 5 star reviews are fake The 5 star reviews are fake. This merchant is manipulating trust pilot scores. A simple validation investigation by trust pilot would expose this fraud.

Great communication during this… Great communication during this terrible time. I did have to wait a little longer than usual but completely understandable during these times. Very lovely people doing their best at this time. Thanks also to the very friendly delivery driver.

Gift purchased 4 months ago UPDATED: REFUND CHEQUE ISSUED AFTER 5 MONTHS BUT IT BOUNCED. UNSURPRISING. JOKERS AND THIEVES Gift purchased 4 months ago. Never delivered. Still awaiting a refund. Complete cowboys. Complete incompetence at all levels! Avoid at all costs for your own sanity.