We asked for white wine and they sent… We asked for white wine and they sent red wine. We were unable to contact them to correct the error because no contact number or email address was provided on the packing material. This was quickly corrected. we were sent our original white wine order, no additional charge.

Terrible user experience Terrible user experience Unaware of shipping schedule No reminders or option to change/delay Spammed by emails Unable to login even after support Long wait times to call Not worth the price compared to WSJ Unable to cancel orders- must refuse delivery then forfeit delivery and tax

Thanks Melani I had mixed thoughts on Vinesse - until today! Melani completely changed this and made me have a wonderful customer experience. I say "mixed" because I loved my first order from Vinesse, but did not like the 2nd order. Melani was so friendly - I actually chatted with her on the online chat and then spoke to her when I called. She made this go from a "mixed/on the fence" experience to a great one. I will definitely be ordering from Vinesse again - especially that she saved so many notes about my wine preferences. Thanks Melani!

Quality does not justify $25+ per bottle Wine quality does not justify $25+ per bottle. You can get same-quality wine for a third of the price at any decent wine store. Also, they do not accept returns, which basically means they do not back the quality of their products. Customer service was nice, at least. Not continuing my subscription...

Rose is not a category of white wine In many ways, Vinesse is a good service. My main concern is that they keep lumping rose in with their white wine selections. I've almost given up on purchasing the white wine random sales because they provide too many bottles of rose, when what I am interested in is actual white wines.