Vinesse

4550 E Thousand Oaks Blvd Suite 100, 91362, Westlake Village, United States
image
2.05
Based on 20 Reviews

5

10.00%

4

10.00%

3

15.00%

2

5.00%

1

60.00%
About Vinesse

Vinesse specializes in helping wine lovers discover interesting wines. By sharing limited-production gems that generally don’t appear on the shelves of local stores, Vinesse has grown to become one of the largest and most respected wine club companies in the U.S.

Tags
Contact Info

You need to Login first to submit your review.

image
js
GB

Beware Beware! I would recommend avoiding this club due to false advertising. The offer read something like "...you will have the opportunity to decline future shipments if you don't want them...", and I received an email stating that the next shipment was scheduled for 12/21/2020. The next communication I received was from UPS a week or two BEFORE that date saying that wine had already shipped. When I called, the "customer service" agent sounded completely unsurprised and unsympathetic. Only option was to return for a credit (minus shipping etc). Go with a different club.

image
Allison
GB

WATCH YOUR ACOOUNT! DO NOT USE My grandmother is recently deceased, and had charges that said PAYPAL ACH on her account after she passed away. She has had over $1,000 deducted from her account since she has passed. She did not have a computer or an email address. I contacted PAYPAL, It was not PAYPAL deducting from her account, it was Vinesse wines. going back, she had put a stop payment on Vinesse in 2017, and they changed the vendor name on her account and have charged her over $6,000 in the past year. They took advantage of a senior citizen, and stole money from her. Reporting to BBB.

image
Moses Pan
GB

Signed up for the United bonus offer… Signed up for the United bonus offer while abroad. As I read the fine print, I knew to cancel the membership as soon as my first order was processed. I emailed them to delay the shipment for my order as I wouldn’t be back in the country to sign for the alcohol, which was processed without a problem. I received my first order but before I knew it, I was charged over $175 for the “next” order, which I very intentionally made sure not to have on auto-renewal as I know of these common scam practices by subscription companies. I emailed customer service and was helped by Brian Ferrer, who said that he could not cancel my order as it has to be done prior to processing. I told him I had cancelled weeks before and he said he couldn’t find proof of that in emails despite me providing the cancellation confirmation number, which proves that either Brian doesn’t want to take the 30 seconds to look into their records for the confirmation number or that they don’t keep records and that the cancellation page is bogus. Either way, I’ll be filing a chargeback and reporting to the BBB if not processed by EOD.

image
Steven Sarwi
GB

Sadly this company has problems with… Sadly this company has problems with their ordering system... I got double shipped and double billed Happily the company owned up to the mistake I asked to be removed from all future orders Sadly 3 weeks later I received a letter in the mail stating my December order would also contain 6 more wines for $96 Again I called requesting to be removed from all future orders ... asking to have my information deleted from their systems

image
and
GB

Selected to delay my next shipment… Selected to delay my next shipment since it was less than 3 weeks from my last shipment of wine. Got confirmation on the website I was able to delay shipment from November until December. Order still shipped and I was charged. Called customer service, they stated there was nothing they could do I could pay to have it shipped back and get store credit for the price of the wine. Cancelled membership, lack of variety in shipments is not worth the price

We may use cookies or any other tracking technologies when you visit our website, including any other media form, mobile website, or mobile application related or connected to help customize the Site and improve your experience. learn more

Allow