READ THE FINE PRINT...Terms and… I am updating my original review as I was very fortunate to have the assistance of Amanda (from Marketing) on my billing issue. She reached out to me after discovering that I was having issues and was beyond pleasant and willing to troubleshoot my billing issue. Amanda fully resolved my issue and I am 100% satisfied. The first bottle of the Vinesse red wine that I opened was very enjoyable. Thank you, Amanda, for your efforts. You are a very valuable part of Vinesse, in my opinion! READ THE FINE PRINT...Terms and Conditions...I am working with my credit card company now because of their deceptive marketing through their marketing partners.

Terrible user experience Terrible user experience Unaware of shipping schedule No reminders or option to change/delay Spammed by emails Unable to login even after support Long wait times to call Not worth the price compared to WSJ Unable to cancel orders- must refuse delivery then forfeit delivery and tax

Signed up for the United bonus offer… Signed up for the United bonus offer while abroad. As I read the fine print, I knew to cancel the membership as soon as my first order was processed. I emailed them to delay the shipment for my order as I wouldn’t be back in the country to sign for the alcohol, which was processed without a problem. I received my first order but before I knew it, I was charged over $175 for the “next” order, which I very intentionally made sure not to have on auto-renewal as I know of these common scam practices by subscription companies. I emailed customer service and was helped by Brian Ferrer, who said that he could not cancel my order as it has to be done prior to processing. I told him I had cancelled weeks before and he said he couldn’t find proof of that in emails despite me providing the cancellation confirmation number, which proves that either Brian doesn’t want to take the 30 seconds to look into their records for the confirmation number or that they don’t keep records and that the cancellation page is bogus. Either way, I’ll be filing a chargeback and reporting to the BBB if not processed by EOD.

It’s worth it! Super fast shipping, great packing and excellent intro deal. I thought the selections were top notch and this is coming from someone that grew up 20 min from Napa. I didn’t continue my membership, however they still sent me excellent deals w/out membership such as the holiday selection. I recommend!

We asked for white wine and they sent… We asked for white wine and they sent red wine. We were unable to contact them to correct the error because no contact number or email address was provided on the packing material. This was quickly corrected. we were sent our original white wine order, no additional charge.