Thanks Melani I had mixed thoughts on Vinesse - until today! Melani completely changed this and made me have a wonderful customer experience. I say "mixed" because I loved my first order from Vinesse, but did not like the 2nd order. Melani was so friendly - I actually chatted with her on the online chat and then spoke to her when I called. She made this go from a "mixed/on the fence" experience to a great one. I will definitely be ordering from Vinesse again - especially that she saved so many notes about my wine preferences. Thanks Melani!

We asked for white wine and they sent… We asked for white wine and they sent red wine. We were unable to contact them to correct the error because no contact number or email address was provided on the packing material. This was quickly corrected. we were sent our original white wine order, no additional charge.

Signed up for the United bonus offer… Signed up for the United bonus offer while abroad. As I read the fine print, I knew to cancel the membership as soon as my first order was processed. I emailed them to delay the shipment for my order as I wouldn’t be back in the country to sign for the alcohol, which was processed without a problem. I received my first order but before I knew it, I was charged over $175 for the “next” order, which I very intentionally made sure not to have on auto-renewal as I know of these common scam practices by subscription companies. I emailed customer service and was helped by Brian Ferrer, who said that he could not cancel my order as it has to be done prior to processing. I told him I had cancelled weeks before and he said he couldn’t find proof of that in emails despite me providing the cancellation confirmation number, which proves that either Brian doesn’t want to take the 30 seconds to look into their records for the confirmation number or that they don’t keep records and that the cancellation page is bogus. Either way, I’ll be filing a chargeback and reporting to the BBB if not processed by EOD.

Problem with wine; updated review to reflect good customer service Originally we rated this experience one-star: "I’m very sorry but we only enjoyed one of your wines out of the six we got, and found the others wholly undrinkable, usually pouring them out. We’ll be cancelling the service." But Vinesse got in touch and refunded our purchase in full so, while we didn't enjoy any of the wine, we also didn't waste the money on the order either. So we've updated the review to include their expedient and extremely fair treatment of the problem. Hopefully others won't have the same misfortune with their wine deliveries!

Not so great The wines I have gotten--3 cases so far have been ok but nothing special. The cost has been in my general price range but the shipping cost is so high that I can do as well or better locally. If you order less than 12 bottles(a case) you don't get free shipping so that you are not disposed to try various wines in small quantities looking for those you might especially like. I signed up through United Airlines and was supposed to get a 60,000 miles bones from United in 6-8 weeks. Nothing has shown up in my Mileage Plus account so I don't think their service is all that good.