WATCH YOUR ACOOUNT! DO NOT USE My grandmother is recently deceased, and had charges that said PAYPAL ACH on her account after she passed away. She has had over $1,000 deducted from her account since she has passed. She did not have a computer or an email address. I contacted PAYPAL, It was not PAYPAL deducting from her account, it was Vinesse wines. going back, she had put a stop payment on Vinesse in 2017, and they changed the vendor name on her account and have charged her over $6,000 in the past year. They took advantage of a senior citizen, and stole money from her. Reporting to BBB.

Not so great The wines I have gotten--3 cases so far have been ok but nothing special. The cost has been in my general price range but the shipping cost is so high that I can do as well or better locally. If you order less than 12 bottles(a case) you don't get free shipping so that you are not disposed to try various wines in small quantities looking for those you might especially like. I signed up through United Airlines and was supposed to get a 60,000 miles bones from United in 6-8 weeks. Nothing has shown up in my Mileage Plus account so I don't think their service is all that good.

Thanks Melani I had mixed thoughts on Vinesse - until today! Melani completely changed this and made me have a wonderful customer experience. I say "mixed" because I loved my first order from Vinesse, but did not like the 2nd order. Melani was so friendly - I actually chatted with her on the online chat and then spoke to her when I called. She made this go from a "mixed/on the fence" experience to a great one. I will definitely be ordering from Vinesse again - especially that she saved so many notes about my wine preferences. Thanks Melani!

Problem with wine; updated review to reflect good customer service Originally we rated this experience one-star: "I’m very sorry but we only enjoyed one of your wines out of the six we got, and found the others wholly undrinkable, usually pouring them out. We’ll be cancelling the service." But Vinesse got in touch and refunded our purchase in full so, while we didn't enjoy any of the wine, we also didn't waste the money on the order either. So we've updated the review to include their expedient and extremely fair treatment of the problem. Hopefully others won't have the same misfortune with their wine deliveries!

Selected to delay my next shipment… Selected to delay my next shipment since it was less than 3 weeks from my last shipment of wine. Got confirmation on the website I was able to delay shipment from November until December. Order still shipped and I was charged. Called customer service, they stated there was nothing they could do I could pay to have it shipped back and get store credit for the price of the wine. Cancelled membership, lack of variety in shipments is not worth the price