Kristen Swenson
GBAbsolutely terrible company Absolutely terrible company! They will do anything and everything to trick you into what you’re actually paying. Don’t be fooled by the low membership fee. Because after your first shipment they charge $189 per order and won’t refund you! Incredibly rude and condescending customer service.
Gregor
GBIt’s worth it! Super fast shipping, great packing and excellent intro deal. I thought the selections were top notch and this is coming from someone that grew up 20 min from Napa. I didn’t continue my membership, however they still sent me excellent deals w/out membership such as the holiday selection. I recommend!
Ian
GBTerrible user experience Terrible user experience Unaware of shipping schedule No reminders or option to change/delay Spammed by emails Unable to login even after support Long wait times to call Not worth the price compared to WSJ Unable to cancel orders- must refuse delivery then forfeit delivery and tax
Vickie
GBAwful customer service! Terrible, STAY AWAY!! Awful customer service!! Once they have your credit card on file, although you may have cancelled membership or put it on pause, they WILL ship the un-ordered order and charge your card without prior consent...also, if you dispute and want to return unopened shipment or just plainly cancel they WILL CHARGE you a restocking fee of 20% and a shipping back fee of approximately $22.00 for 6 bottles or 35.00 for 12 bottles....totally unnecessary punishment!! Stay away and avoid by all costs.
js
GBBeware Beware! I would recommend avoiding this club due to false advertising. The offer read something like "...you will have the opportunity to decline future shipments if you don't want them...", and I received an email stating that the next shipment was scheduled for 12/21/2020. The next communication I received was from UPS a week or two BEFORE that date saying that wine had already shipped. When I called, the "customer service" agent sounded completely unsurprised and unsympathetic. Only option was to return for a credit (minus shipping etc). Go with a different club.