TERRIBLE COMPANY TRYING TO CON PEOPLE TERRIBLE COMPANY TRYING TO CON PEOPLE This company has no sense of ethical practices The only way they are making money is sneakily shipping a $30/wine bottle which i heard taste as bad as the company’s practices No communication what so ever about shipments ( as i said sneaky) Very poorly functioning website( again very intentionally) They only have couple of representatives like JEFFREY who is terrible with the way they handle the issues There are many better tasting and better ethical subscriptions out there like WSJ. Choose wisely and stay away from the scam that is VINESSE

Selected to delay my next shipment… Selected to delay my next shipment since it was less than 3 weeks from my last shipment of wine. Got confirmation on the website I was able to delay shipment from November until December. Order still shipped and I was charged. Called customer service, they stated there was nothing they could do I could pay to have it shipped back and get store credit for the price of the wine. Cancelled membership, lack of variety in shipments is not worth the price

Signed up for the United bonus offer… Signed up for the United bonus offer while abroad. As I read the fine print, I knew to cancel the membership as soon as my first order was processed. I emailed them to delay the shipment for my order as I wouldn’t be back in the country to sign for the alcohol, which was processed without a problem. I received my first order but before I knew it, I was charged over $175 for the “next” order, which I very intentionally made sure not to have on auto-renewal as I know of these common scam practices by subscription companies. I emailed customer service and was helped by Brian Ferrer, who said that he could not cancel my order as it has to be done prior to processing. I told him I had cancelled weeks before and he said he couldn’t find proof of that in emails despite me providing the cancellation confirmation number, which proves that either Brian doesn’t want to take the 30 seconds to look into their records for the confirmation number or that they don’t keep records and that the cancellation page is bogus. Either way, I’ll be filing a chargeback and reporting to the BBB if not processed by EOD.

Quality does not justify $25+ per bottle Wine quality does not justify $25+ per bottle. You can get same-quality wine for a third of the price at any decent wine store. Also, they do not accept returns, which basically means they do not back the quality of their products. Customer service was nice, at least. Not continuing my subscription...

Awful customer service! Terrible, STAY AWAY!! Awful customer service!! Once they have your credit card on file, although you may have cancelled membership or put it on pause, they WILL ship the un-ordered order and charge your card without prior consent...also, if you dispute and want to return unopened shipment or just plainly cancel they WILL CHARGE you a restocking fee of 20% and a shipping back fee of approximately $22.00 for 6 bottles or 35.00 for 12 bottles....totally unnecessary punishment!! Stay away and avoid by all costs.