Didn't ship product The product I purchased as a wedding gift for my friend was not shipped to her apartment. I saw her months after her wedding and asked her if she received the give because I had not received a thank you yet. She said she had not received it. She called wine cellerage and they shipped her her wine. But, if she had not called, i don't think she ever would have received it. She said this happened with others as well.

They talked to someone else about my order without my knowledge. They contacted a third party about the details of my order without my consent, and when they didn't get any responses from that person they went ahead and made changes to my order putting additional charge on my credit card without my authorization!

***HORRIBLE! UNRELIABLE*** I bought a bottle of Louis Roederer Cristal Brut as a gift for a wedding, these guys ask to deliver the following monday, I called in the following wednesday and it still hasnt shipped yet! Now I have to scramble to get a gift! NOT RELIABLE!!

Significant delay in arrival When I placed my order in April I was told I would receive the wine in June. I did not receive the wine until the middle of September. While everyone was very pleasant to work with, this was an unreasonable delay.

Wine in transit with UPS too long. My wine delivery was arranged with Cellarage well in advance to ship on Monday (11/30/15) for delivery by Thursday evening. My wine was picked up by UPS on Tuesday morning, instead of Monday, with delivery now scheduled for Friday evening. The UPS trailer arrived at the destination terminal (Austin, TX) Friday morning around 4:30 am, but my shipment was not unloaded until Saturday and not delivered until Monday evening. On Friday afternoon I received an email notification of a possible delay. Later on Friday afternoon, knowing the shipment had arrived in Austin, I spoke to a UPS customer service representative regarding why and when, to no avail.