Best on line wine service - Wine Cellarage is my go to source online for fine wines and spirits. They offer unique and rare vintages as well as smaller artisan producers. I have purchased some of the best French Champagnes on the market as well as lovely cognacs - and wonderful Bordeaux. I would give them 5 stars but my only hesitation is the wine is packaged in styrofoam containers. If they used cardboard I would give them 10 stars.

Great service and very good selection Great service and very good selection. You need to check pricing though because it ranges from extremely good to quite high. Personally, I don't need to have the lowest price on the web, just fairly competitive, say within 10 to 15% of the low price. When you buy a wine and then see you paid 20 to 25% more than half a dozen other usa sites are selling it, it is a little disheartening. But, their products are in great condition, their prices are usually very competitive and their packaging is first class so I think they are a very good wine sorce.

Good Model Like your focus on featuring specific categories of wine with additional editorial content in your emails. This aligns with how I typically shop for wine/buy wine. Website also give me opportunity to shop differently (which is also good). Like having access to wines not often available from wine stores and/or reputable online wine sellers (e.g. champagne offerings) as I would not typically trust most online sellers. Have gotten bad bottles many times before (like the "cold storage" chain of custody idea that you discuss). Your checkout experience needs improvement (slow, hard to navigate, not integrated well with flow of shopping on the site) and pricing is sometimes a little bit high, but overall a great experience. Shipping is very professional and quick as well.

Wine in transit with UPS too long. My wine delivery was arranged with Cellarage well in advance to ship on Monday (11/30/15) for delivery by Thursday evening. My wine was picked up by UPS on Tuesday morning, instead of Monday, with delivery now scheduled for Friday evening. The UPS trailer arrived at the destination terminal (Austin, TX) Friday morning around 4:30 am, but my shipment was not unloaded until Saturday and not delivered until Monday evening. On Friday afternoon I received an email notification of a possible delay. Later on Friday afternoon, knowing the shipment had arrived in Austin, I spoke to a UPS customer service representative regarding why and when, to no avail.

Opportunistic management I ordered 3 bottles of wine from them and a few weeks after the COVID-19 nightmare began, I have a difficult economic situation so I asked them to cancel the transaction since I’m sure they can sell the wine to somebody else. After one month with no waiting for an answer, Lars sent me an email offering $110 per bottle when I paid $155, so my interpretation was him giving me a discount so I accept the wine. No I was wrong, the guy want to profit twice out of this unprecedented moment in history. I’m filling a credit card claim right now and possibly a BBB Complaint. Disgusting people, be aware and stay away from them.