inconsistent quality issue I purchased 6 bottles of wine, this is a wine which I have tried and like very much. Upon receiving the wine, I tried 2 bottles so far, the taste of the 2 identical bottles are day and night, I would not think they are the same wine. I can only assume there could be some improper storage issue.

Force Majeure? Really? I ordered a case to be shipped to California. It got damaged in transit and was never delivered. Wine Cellarage wouldn't process the refund until they were made good by UPS. They sent me their legal language, citing force majeur and said I'd get my refund when they had been refunded. This seems like terrible customer service to me. Mastercard refunded me after I started a dispute - whereupon Wine Cellarage miraculously emailed to say they'd refunded me. Funny that. Never heard from them again.

Shipping good, so are prices Reminded me when my Champagne arrived. Very quick response and shipping on time without delays. Problem I had was losing points if you don't use them within a year. If point awards was easier to use; I would buy more wine from Wine Cellerage

Significant delay in arrival When I placed my order in April I was told I would receive the wine in June. I did not receive the wine until the middle of September. While everyone was very pleasant to work with, this was an unreasonable delay.

Opportunistic management I ordered 3 bottles of wine from them and a few weeks after the COVID-19 nightmare began, I have a difficult economic situation so I asked them to cancel the transaction since I’m sure they can sell the wine to somebody else. After one month with no waiting for an answer, Lars sent me an email offering $110 per bottle when I paid $155, so my interpretation was him giving me a discount so I accept the wine. No I was wrong, the guy want to profit twice out of this unprecedented moment in history. I’m filling a credit card claim right now and possibly a BBB Complaint. Disgusting people, be aware and stay away from them.