Opportunistic management I ordered 3 bottles of wine from them and a few weeks after the COVID-19 nightmare began, I have a difficult economic situation so I asked them to cancel the transaction since I’m sure they can sell the wine to somebody else. After one month with no waiting for an answer, Lars sent me an email offering $110 per bottle when I paid $155, so my interpretation was him giving me a discount so I accept the wine. No I was wrong, the guy want to profit twice out of this unprecedented moment in history. I’m filling a credit card claim right now and possibly a BBB Complaint. Disgusting people, be aware and stay away from them.

Long time to ship I think it's rediculous I had to go out of my own way to contact them to schedule shipping when it was deemed months ago that weather was appropriate for shipping. I was deployed and couldn't get to a phone or computer. Long story short I ordered in September and didn't receive it till December. Shipping should be automated.

Seamless I received a special offer on Champagne via email, saw something that caught my eye, ordered via the website, called to schedule the pickup. Simple as that. Truly an easy service.

Wine in transit with UPS too long. My wine delivery was arranged with Cellarage well in advance to ship on Monday (11/30/15) for delivery by Thursday evening. My wine was picked up by UPS on Tuesday morning, instead of Monday, with delivery now scheduled for Friday evening. The UPS trailer arrived at the destination terminal (Austin, TX) Friday morning around 4:30 am, but my shipment was not unloaded until Saturday and not delivered until Monday evening. On Friday afternoon I received an email notification of a possible delay. Later on Friday afternoon, knowing the shipment had arrived in Austin, I spoke to a UPS customer service representative regarding why and when, to no avail.

Ordered 2013 Carpe Diem and they sent … Ordered 2013 Carpe Diem and they sent 2014. Also charged $36 per bottle for the 2014 when others are selling it for $26. Felt taken advantage of. Would not use them again.