Significant delay in arrival When I placed my order in April I was told I would receive the wine in June. I did not receive the wine until the middle of September. While everyone was very pleasant to work with, this was an unreasonable delay.

***HORRIBLE! UNRELIABLE*** I bought a bottle of Louis Roederer Cristal Brut as a gift for a wedding, these guys ask to deliver the following monday, I called in the following wednesday and it still hasnt shipped yet! Now I have to scramble to get a gift! NOT RELIABLE!!

Good Model Like your focus on featuring specific categories of wine with additional editorial content in your emails. This aligns with how I typically shop for wine/buy wine. Website also give me opportunity to shop differently (which is also good). Like having access to wines not often available from wine stores and/or reputable online wine sellers (e.g. champagne offerings) as I would not typically trust most online sellers. Have gotten bad bottles many times before (like the "cold storage" chain of custody idea that you discuss). Your checkout experience needs improvement (slow, hard to navigate, not integrated well with flow of shopping on the site) and pricing is sometimes a little bit high, but overall a great experience. Shipping is very professional and quick as well.

Ordered 2013 Carpe Diem and they sent … Ordered 2013 Carpe Diem and they sent 2014. Also charged $36 per bottle for the 2014 when others are selling it for $26. Felt taken advantage of. Would not use them again.

Great service and very good selection Great service and very good selection. You need to check pricing though because it ranges from extremely good to quite high. Personally, I don't need to have the lowest price on the web, just fairly competitive, say within 10 to 15% of the low price. When you buy a wine and then see you paid 20 to 25% more than half a dozen other usa sites are selling it, it is a little disheartening. But, their products are in great condition, their prices are usually very competitive and their packaging is first class so I think they are a very good wine sorce.