Seamless I received a special offer on Champagne via email, saw something that caught my eye, ordered via the website, called to schedule the pickup. Simple as that. Truly an easy service.

Wine in transit with UPS too long. My wine delivery was arranged with Cellarage well in advance to ship on Monday (11/30/15) for delivery by Thursday evening. My wine was picked up by UPS on Tuesday morning, instead of Monday, with delivery now scheduled for Friday evening. The UPS trailer arrived at the destination terminal (Austin, TX) Friday morning around 4:30 am, but my shipment was not unloaded until Saturday and not delivered until Monday evening. On Friday afternoon I received an email notification of a possible delay. Later on Friday afternoon, knowing the shipment had arrived in Austin, I spoke to a UPS customer service representative regarding why and when, to no avail.

Force Majeure? Really? I ordered a case to be shipped to California. It got damaged in transit and was never delivered. Wine Cellarage wouldn't process the refund until they were made good by UPS. They sent me their legal language, citing force majeur and said I'd get my refund when they had been refunded. This seems like terrible customer service to me. Mastercard refunded me after I started a dispute - whereupon Wine Cellarage miraculously emailed to say they'd refunded me. Funny that. Never heard from them again.

Didn't ship product The product I purchased as a wedding gift for my friend was not shipped to her apartment. I saw her months after her wedding and asked her if she received the give because I had not received a thank you yet. She said she had not received it. She called wine cellerage and they shipped her her wine. But, if she had not called, i don't think she ever would have received it. She said this happened with others as well.

Significant delay in arrival When I placed my order in April I was told I would receive the wine in June. I did not receive the wine until the middle of September. While everyone was very pleasant to work with, this was an unreasonable delay.