Wine in transit with UPS too long. My wine delivery was arranged with Cellarage well in advance to ship on Monday (11/30/15) for delivery by Thursday evening. My wine was picked up by UPS on Tuesday morning, instead of Monday, with delivery now scheduled for Friday evening. The UPS trailer arrived at the destination terminal (Austin, TX) Friday morning around 4:30 am, but my shipment was not unloaded until Saturday and not delivered until Monday evening. On Friday afternoon I received an email notification of a possible delay. Later on Friday afternoon, knowing the shipment had arrived in Austin, I spoke to a UPS customer service representative regarding why and when, to no avail.

Great, easy and professional. Was a little sceptical about the 90 day delivery on a 2005 vintage wine. Futures, normal procecess but an older vintage gave concern. Price was below available market so took a shot. Wine Cellarage kept me informed and status on delivery during our wait. Immediately delivered the order and very satisfied.

disappointing order, decent follow up re same I ordered a magnum of '96 Leoville Poyferre for Christmas. While not tainted, the wine was thin and faded quickly after decanting. I contacted Wine Cellarage about the wine, and they provided (1) assurance that the wine had been properly sourced and stored (and was likely an unfortunate "dud"); and (2) a $50 bottle of wine by way of compensation for the disappointing Poyferre. I think that was a relatively decent approach, and I appreciated the responsiveness of their team.

***HORRIBLE! UNRELIABLE*** I bought a bottle of Louis Roederer Cristal Brut as a gift for a wedding, these guys ask to deliver the following monday, I called in the following wednesday and it still hasnt shipped yet! Now I have to scramble to get a gift! NOT RELIABLE!!

Seamless I received a special offer on Champagne via email, saw something that caught my eye, ordered via the website, called to schedule the pickup. Simple as that. Truly an easy service.