Not a very honorable business Not a very honorable business. Ordered green chartreuse. 10 days in they said there was a delay. Around day 14, they sent me a note that they would refund my money. Not great but that is not what disappointed me. They accidentally sent me a second note saying my order was cancelled “due to negative margin”. This lead me to check out the site at which time I discovered they had the product still listed but with a higher price. In other words, they found they could sell it for more than they sold it to me so cancelled my order. I raised this point to them so they offered me a $10 discount off the new price, which made the new price +$70! Thought people would like a small insight into the integrity of this business

Customer service is superb Customer service is superb. My wife got me a subscription for Christmas. I use the subscription and the delivery came very quickly. One of the samples in the subscription was near empty while the bottle was intact and the seal was not broken. On a Saturday, customer service got back to me within a half hour with a great apology. Definitely going to be a longstanding customer.

Thanksgiving weekend quick response I emailed over the Thanksgiving weekend about last year's calendar set. To my very pleasant surprise I got a response within 24 hours (During the weekend) with answers to everything I was asking. That type of service is awesome especially with the values in the advent calendar sampler. This is the second year I received one and anticipate that my wife will make it a continued annual event. I especially like that this year I received two glasses in the set. Made it even better to share the experience.

AMAZING Customer Service! I ordered the advent calendar for my husband this year and, unfortunately, a few of the vials broker during shipping. I contacted Flaviar and Spela was super helpful! They shipping out new packaging for the advent calendar and a few of their tasting trios to help replace the broken vials. Everything arrived quickly and my husband loooooooved the gift. He looks forward to opening a new whiskey every night. Thank you so so much for the quick response time and helping to rectify the situation! I couldn't recommend the service and products more!

Excellent customer service Excellent customer service. Companies should be rated based on how they respond when things don’t go perfectly the first time. Customer service was great for my issue and gives me huge level of trust.