Horrible shipping / customer service Been almost three weeks since I placed my order. They are unable to provide accurate shipping information and their last update consisted of saying that they “expect movement” “by the end of the week approximately” - whatever that means.

I’m Now A Caskers Regular I’ve ordered from Caskers several times. First, of all the mail order sites I’ve looked at Caskers is the easiest to navigate and has the best availability. Prices are fair and sometimes bargains compared to NJ. They also provide very clear descriptions. Heck other sites don’t even say what proof it is! That’s the good news. Shipping is a challenge. They source their bottles from around the country and there are tie ups. OK I’m used to it now and when I place an order I just sit back and remain patient. Might take a month, that’s fine I expect that now. The bottles do not come all at once and the more bottles I order the more complex delivery becomes. Just before they reach the local transit site I’m notified of expected delivery date. When the bottles reach the local transit site I know from experience when UPS or Fed Ex will be here.

I ordered a nice bottle of Blanton's… I ordered a nice bottle of Blanton's for a gift. It arrived, the bottle having leaked. The packing was marginal at best. The bottle was to go to Japan, but you can't really pack a leaky bottle in your checked baggage... I opened a conversation with caskers. The person helping was engaging and nice, even commenting that the Angels had certainly taken their share, based on the photo that I had sent. Her supervisors offered 30 caskers points, but would not replace the bottle. I got a call tag for return, but they expected me to drive 1 hour from my shop to drop off the box. They would not pick it up. A disappointing experience. Don't order from them. No support if anything goes wrong. And for a $400 bottle of Bourbon, I expect better.

Good luck getting your order Good luck getting your order! I've been waiting one month! All they say is I should have canceled the order within the first 3 days of order. Didn't realize I'd be waiting over a month!! They keep charging my account to and then crediting it. That's been done over three times!!

Fantastic experience Having what I wanted, at a price that was fair, I'll order from Caskers again! I'd ordered 2 bottles of bourbon, one cam in from the east coast, the other from the west. Each were well packaged.