Horrible shipping / customer service Been almost three weeks since I placed my order. They are unable to provide accurate shipping information and their last update consisted of saying that they “expect movement” “by the end of the week approximately” - whatever that means.

Stellar communication The communication was stellar. There were shipping issues with their 3rd party provider but they stayed on top of it. Glad I have a source for my favorite Bourbon.

Good luck getting your order Good luck getting your order! I've been waiting one month! All they say is I should have canceled the order within the first 3 days of order. Didn't realize I'd be waiting over a month!! They keep charging my account to and then crediting it. That's been done over three times!!

I ordered a nice bottle of Blanton's… I ordered a nice bottle of Blanton's for a gift. It arrived, the bottle having leaked. The packing was marginal at best. The bottle was to go to Japan, but you can't really pack a leaky bottle in your checked baggage... I opened a conversation with caskers. The person helping was engaging and nice, even commenting that the Angels had certainly taken their share, based on the photo that I had sent. Her supervisors offered 30 caskers points, but would not replace the bottle. I got a call tag for return, but they expected me to drive 1 hour from my shop to drop off the box. They would not pick it up. A disappointing experience. Don't order from them. No support if anything goes wrong. And for a $400 bottle of Bourbon, I expect better.

If money is no object... I received 2 of 3 bottles ordered in 7 days (the 3rd bottle is out of stock). I was frustrated by the inconsistent information available on the Casker's website, my credit card website and the emails I received over the course of those 7 days. The fees and shipping charges amounted to 35% of the price of the bottles themselves, which were already priced over MSRP. Definitely an expensive, though convenient, way to buy bourbon.